Titulo:
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones
.
Sumario:
La tecnología ha viabilizado todo tipo de cambios en la sociedad, uno de los más trascendentes se refleja en la forma en la cual nos relacionamos con nuestro entorno. Es así como los sistemas conversacionales posibilitan diversos tipos de interacciones de manera sencilla y permanente, al tiempo que su impacto se vuelve escalonado acorde a sus potencialidades y funcionalidades dentro de los entornos en los cuales se encuentran incorporados. En este sentido, mediante la simulación de características específicas humanas estos sistemas intervienen sin mayor problema en el desarrollo de una conversación, con lo que generan una actitud de mayor o menor confianza ante sus respuestas, las mismas que conducirán a la toma de ciertas decisiones por pa... Ver más
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Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones McAllister, P., Kerr, J., McTear, M., Mulvenna, M., Bond, R., Kirby, K., Morning, J. & Glover, D. (2020). Towards Chatbots to Support Bibliotherapy Preparation and Delivery. In A. Følstad, T. Araujo, S.Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger % P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 127-142). Springer. Rouvroy, A. (2008). Privacy, data protection, and the unprecedented challenges of ambient intelligence.Studies in ethics, law, and technology, 2(1), 1-51. https://doi.org/10.2202/1941-6008.1001 Pulman, S., Boye, J., Cavazza, M., Smith, C. & de La Cámara, R. (2010). How was your day? Proceedings of the 2010 Workshop on Companionable Dialogue Systems ACL, 37-42. https://aclanthology.org/W10-2707.pdf Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 113-126). Springer. Nordberg, O., Dugstad, J., Sektnan, E., Flobak, E., Nordgreen, T., Kumar, S. y Guribye, F. (2020). Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD. In A. Neururer, M., Schögl, S., Brinkschulte, L. & Groth, A. (2018). Perceptions on Authenticity in Chat Bots. Multimodal Technologies and Interaction, 2(3). https://doi.org/10.3390/mti2030060 Nissenbaum, H. (2004). Privacy as Contextual Integrity. Washington Law Review, 79(1), 119-157. https://digitalcommons.law.uw.edu/cgi/viewcontent.cgi?article=4450&context=wlr Nass, C. & Moon, Y. (2000). Machines and Mindlessness: Social Responses to Computers. Journal of Social Issues, 56(1), 81-103. https://doi.org/10.1111/0022-4537.00153 Malhotra, N., Kim, S. & Agarwal, J. (2004). Internet users’ information privacy concerns (IUIPC): The Construct, the Scale, and a Causal Model. Information systems research, 15(4). https://doi.org/10.1287/isre.1040.0032 Satzger, B., Endres, M. & Kießling, W. (2006). A Preference-Based Recommender System. In K.Bauknecht, B. Pröll & H. Werthner (Eds.), E-Commerce and Web Technologies: 7th International Conference (pp. 31-40). Springer. Luger, E. & Sellen, A. (2016). Like having a really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents. CHI ‘16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 5286-5297. https://doi.org/10.1145/2858036.2858288 Lee, S. & Choi, J. (2017). Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity. International Journal of Human-Computer Studies, 103, 95-105. https://doi.org/10.1016/j.ijhcs.2017.02.005 Holak, B. (16 de marzo de 2018). ¿Quién habla? Agente conversacional vs chatbot vs asistente virtual. Techtarget. https://www.computerweekly.com/es/cronica/Quien-habla-Agente-conversacional-vschatbot-vs-asistente-virtual Hasal, M., Nowaková, J., Ahmed, K., Abdulla, H., Snášel, V. y Ogiela, L. (2021). Chatbots: Security, privacy, data protection, and social aspects. Concurrency and Computation: Practice and Experience, 33(19). 10.1002/cpe.6426 Guzman, A. L. (2019). Voices in and of the machine: Source orientation toward mobile virtual assistants.Computers in Human Behavior, 90, 343-350. https://doi.org/10.1016/j.chb.2018.08.009 Ford, J., Chance, E., Haynes, K. & Rajpurohit, D. (2012). Embodied Conversational Agent Avatars in Virtual Worlds: Making today’s immersive environments more responsive to participants. In P.Hingston (Ed.), Believable Bots: Can Computers Play Like People? (pp. 99-118). Springer. Dale, R. (2016). Industry Watch: The return of the chatbots. Natural Language Engineering, 22(5), 811-817. https://doi.org/10.1017/S1351324916000243 Sağlam, R., & Nurse, J. (2020). Is your chatbot GDPR compliant? Open issues in agent design.Proceedings of the 2nd Conference on Conversational User Interfaces (pp. 1-3). https://doi.org/10.1145/3405755.3406131 Shechtman, N., & Horowitz, L. (2003). Media inequality in conversation: how people behave differently when interacting with computers and people. CHI ‘03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 281-288). https://doi.org/10.1145/642611.642661 Chaves, A., & Gerosa, M. (2020). How should my chatbot interact? A survey on human-chatbot interaction design. International Journal of Human–Computer Interaction, 37(8), 729-758. https://doi.org/10.1080/10447318.2020.1841438 info:eu-repo/semantics/article Text http://purl.org/coar/access_right/c_abf2 info:eu-repo/semantics/openAccess http://purl.org/coar/version/c_970fb48d4fbd8a85 info:eu-repo/semantics/publishedVersion http://purl.org/redcol/resource_type/ARTREF http://purl.org/coar/resource_type/c_6501 Wilks, Y. (2010). Is a Companion a distinctive kind of relationship with a machine? Proceedings of the 2010 Workshop on Companionable Dialogue Systems, 13-18. https://aclanthology.org/W10-2703.pdf Skinner, G., Han, S., & Chang, E. (2006). An information privacy taxonomy for collaborative environments. Information management & computer security, 14(4), 382-394. Warren, S., & Brandeis, L. D. (1890). The right to privacy. Harvard Law Review, 4, 193-220. West, M., Kraut, R., & Chew, H. (2019). I’d blush if I could: closing gender divides in digital skills through education. UNESCO. Von der Pütten, A. M., Krämer, N., Gratch, J., & Kang, S. (2010). It doesn’t matter what you are! Explaining social effects of agents and avatars. Computers in Human Behavior, 26(6). https://doi.org/10.1016/j.chb.2010.06.012 E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019 Amsterdam (pp. 143-157). Springer. Väänänen, K., Hiltunen, A., Varsaluoma, J. y Pietilä, I. (2020). CivicBots – Chatbots for Supporting Youth in Societal Participation. In A. Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, Solvan. (12 de marzo de 2018). Chatbot, asistente virtual y agente conversacional. Solvan. https://solvanweb.com.mx/chatbot-asistente-virtual-y-agente-conversacional Solove, D. J. (2006). A Taxonomy of Privacy. University of Pennsylvania Law Review 154(3), 477-564. https://heinonline.org/hol-cgi-bin/get_pdf.cgi?handle=hein.journals/pnlr154§ion=20 Smith, H. J., Milberg, S. J., & Burke, S. J. (1996). Information privacy: Measuring individuals’ concerns about organizational practices. MIS quarterly, 167-196. Crolic, C., Thomaz, F., Hadi, R., & Stephen, A. T. (2021). Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions. Journal of Marketing, 86(1), 132-148. https://doi.org/10.1177/00222429211045687 Cassell, J. (2001). Embodied Conversational Agent: Representation and Intelligence in User Interfaces. AI Magazine. 22, 4: 67-83. http://dx.doi.org/10.1609/aimag.v22i4.1593 Publication Sistemas conversacionales 2 Núm. 2 , Año 2023 : Julio-Diciembre Artículo de revista datos personales Burgoon, J. (1982). Privacy and Communication. Annals of the International Communication Association, 6(1), 206-249. https://doi.org/10.1080/23808985.1982.11678499 application/pdf Universidad de Caldas Jurídicas privacidad inteligencia artificial https://revistasojs.ucaldas.edu.co/index.php/juridicas/article/view/9483 Chávez Valdivia, Ana Karin Español https://creativecommons.org/licenses/by-nc-sa/4.0/ La tecnología ha viabilizado todo tipo de cambios en la sociedad, uno de los más trascendentes se refleja en la forma en la cual nos relacionamos con nuestro entorno. Es así como los sistemas conversacionales posibilitan diversos tipos de interacciones de manera sencilla y permanente, al tiempo que su impacto se vuelve escalonado acorde a sus potencialidades y funcionalidades dentro de los entornos en los cuales se encuentran incorporados. En este sentido, mediante la simulación de características específicas humanas estos sistemas intervienen sin mayor problema en el desarrollo de una conversación, con lo que generan una actitud de mayor o menor confianza ante sus respuestas, las mismas que conducirán a la toma de ciertas decisiones por parte de las personas; y, al ser entidades diseñadas, pueden adoptar las “formas” y “actitudes” que nosotros decidamos basados en la información que le suministremos, por lo que diversos aspectos en torno a la privacidad del usuario se encuentran seriamente comprometidos. Indiscutiblemente el rápido desarrollo e interés por introducir los sistemas conversacionales en todas las actividades de nuestra vida cotidiana consolida la premisa de que cuanto más generalizado sea su uso, mayor será la cantidad de datos personales que estarán a disposición de terceros; y, en consecuencia, diversas consideraciones en torno a la privacidad deben ser replanteadas. Adam, M., Wessel, M., & Benlian, A. (2020). AI-based chatbots in customer service and their effects on user compliance. Electronic Markets, 31(2), 427-445. https://doi.org/10.1007/s12525-020-00414-7 Baez, M., Daniel, F., & Casati, F. (2020). Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web. In A. Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 94-110). Springer. Bailenson, J. N., & Blascovich, J. (2004). Avatars. In W. S. Bainbridge (Ed.), Encyclopedia of human–computer interaction (pp. 64-68). Berkshire Publishing Group. Bélanger, F., & Crossler, R. E. (2011). Privacy in the digital age: A Review of Information privacy research in information systems. MIS Quarterly, 35(4). https://www.jstor.org/stable/41409971 Buchanan, T., Paine, C., Joinson, A., & Reips, U. (2007). Development of measures of online privacy concern and protection for use on the Internet. Journal of the American Society for Information Science and Technology, 58(2), 157-165. https://doi.org/10.1002/asi.20459 20 privacy Technology has made possible all kinds of changes in society, one of the most important is reflected in the way in which we relate to our environment. Thus, conversational systems enable various types of interactions in a simple and permanent way, while their impact becomes staggered according to their potential and functionalities within the environments in which they are incorporated. In this sense, by simulating specific human characteristics, these systems intervene without major problem in the development of a conversation, thus generating an attitude of greater or lesser confidence in their responses, which will lead to certain decisions being made by people; and being designed entities, they can adopt the “forms” and “attitudes” that we decide based on the information we provide, so that various aspects of user privacy are seriously compromised. Unquestionably the rapid development and interest in introducing conversational systems in all the activities of our daily life consolidates the premise that the more widespread its use, the greater the amount of personal data that will be available to third parties and consequently various considerations about privacy must be rethought. Conversational systems Artificial Intelligence Conversational Systems: between privacy and functionality personal data Journal article https://revistasojs.ucaldas.edu.co/index.php/juridicas/article/download/9483/7636 2023-07-01T00:00:00Z 2023-07-01T00:00:00Z 1794-2918 2590-8928 10.17151/jurid.2023.20.2.12 https://doi.org/10.17151/jurid.2023.20.2.12 225 242 2023-07-01 |
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UNIVERSIDAD DE CALDAS |
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Jurídicas |
| title |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| spellingShingle |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones Chávez Valdivia, Ana Karin Sistemas conversacionales datos personales privacidad inteligencia artificial privacy Conversational systems Artificial Intelligence personal data |
| title_short |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| title_full |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| title_fullStr |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| title_full_unstemmed |
Sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| title_sort |
sistemas conversacionales: entre la privacidad y la funcionalidad de las interacciones |
| title_eng |
Conversational Systems: between privacy and functionality |
| description |
La tecnología ha viabilizado todo tipo de cambios en la sociedad, uno de los más trascendentes se refleja en la forma en la cual nos relacionamos con nuestro entorno. Es así como los sistemas conversacionales posibilitan diversos tipos de interacciones de manera sencilla y permanente, al tiempo que su impacto se vuelve escalonado acorde a sus potencialidades y funcionalidades dentro de los entornos en los cuales se encuentran incorporados. En este sentido, mediante la simulación de características específicas humanas estos sistemas intervienen sin mayor problema en el desarrollo de una conversación, con lo que generan una actitud de mayor o menor confianza ante sus respuestas, las mismas que conducirán a la toma de ciertas decisiones por parte de las personas; y, al ser entidades diseñadas, pueden adoptar las “formas” y “actitudes” que nosotros decidamos basados en la información que le suministremos, por lo que diversos aspectos en torno a la privacidad del usuario se encuentran seriamente comprometidos.
Indiscutiblemente el rápido desarrollo e interés por introducir los sistemas conversacionales en todas las actividades de nuestra vida cotidiana consolida la premisa de que cuanto más generalizado sea su uso, mayor será la cantidad de datos personales que estarán a disposición de terceros; y, en consecuencia, diversas consideraciones en torno a la privacidad deben ser replanteadas.
|
| description_eng |
Technology has made possible all kinds of changes in society, one of the most important is reflected in the way in which we relate to our environment. Thus, conversational systems enable various types of interactions in a simple and permanent way, while their impact becomes staggered according to their potential and functionalities within the environments in which they are incorporated.
In this sense, by simulating specific human characteristics, these systems intervene without major problem in the development of a conversation, thus generating an attitude of greater or lesser confidence in their responses, which will lead to certain decisions being made by people; and being designed entities, they can adopt the “forms” and “attitudes” that we decide based on the information we provide, so that various aspects of user privacy are seriously compromised.
Unquestionably the rapid development and interest in introducing conversational systems in all the activities of our daily life consolidates the premise that the more widespread its use, the greater the amount of personal data that will be available to third parties and consequently various considerations about privacy must be rethought.
|
| author |
Chávez Valdivia, Ana Karin |
| author_facet |
Chávez Valdivia, Ana Karin |
| topicspa_str_mv |
Sistemas conversacionales datos personales privacidad inteligencia artificial |
| topic |
Sistemas conversacionales datos personales privacidad inteligencia artificial privacy Conversational systems Artificial Intelligence personal data |
| topic_facet |
Sistemas conversacionales datos personales privacidad inteligencia artificial privacy Conversational systems Artificial Intelligence personal data |
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20 |
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2 |
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Núm. 2 , Año 2023 : Julio-Diciembre |
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Universidad de Caldas |
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Jurídicas |
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https://revistasojs.ucaldas.edu.co/index.php/juridicas/article/view/9483 |
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Español |
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Article |
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http://purl.org/coar/access_right/c_abf2 info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by-nc-sa/4.0/ |
| references |
McAllister, P., Kerr, J., McTear, M., Mulvenna, M., Bond, R., Kirby, K., Morning, J. & Glover, D. (2020). Towards Chatbots to Support Bibliotherapy Preparation and Delivery. In A. Følstad, T. Araujo, S.Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger % P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 127-142). Springer. Rouvroy, A. (2008). Privacy, data protection, and the unprecedented challenges of ambient intelligence.Studies in ethics, law, and technology, 2(1), 1-51. https://doi.org/10.2202/1941-6008.1001 Pulman, S., Boye, J., Cavazza, M., Smith, C. & de La Cámara, R. (2010). How was your day? Proceedings of the 2010 Workshop on Companionable Dialogue Systems ACL, 37-42. https://aclanthology.org/W10-2707.pdf Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 113-126). Springer. Nordberg, O., Dugstad, J., Sektnan, E., Flobak, E., Nordgreen, T., Kumar, S. y Guribye, F. (2020). Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD. In A. Neururer, M., Schögl, S., Brinkschulte, L. & Groth, A. (2018). Perceptions on Authenticity in Chat Bots. Multimodal Technologies and Interaction, 2(3). https://doi.org/10.3390/mti2030060 Nissenbaum, H. (2004). Privacy as Contextual Integrity. Washington Law Review, 79(1), 119-157. https://digitalcommons.law.uw.edu/cgi/viewcontent.cgi?article=4450&context=wlr Nass, C. & Moon, Y. (2000). Machines and Mindlessness: Social Responses to Computers. Journal of Social Issues, 56(1), 81-103. https://doi.org/10.1111/0022-4537.00153 Malhotra, N., Kim, S. & Agarwal, J. (2004). Internet users’ information privacy concerns (IUIPC): The Construct, the Scale, and a Causal Model. Information systems research, 15(4). https://doi.org/10.1287/isre.1040.0032 Satzger, B., Endres, M. & Kießling, W. (2006). A Preference-Based Recommender System. In K.Bauknecht, B. Pröll & H. Werthner (Eds.), E-Commerce and Web Technologies: 7th International Conference (pp. 31-40). Springer. Luger, E. & Sellen, A. (2016). Like having a really Bad PA: The Gulf between User Expectation and Experience of Conversational Agents. CHI ‘16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 5286-5297. https://doi.org/10.1145/2858036.2858288 Lee, S. & Choi, J. (2017). Enhancing user experience with conversational agent for movie recommendation: Effects of self-disclosure and reciprocity. International Journal of Human-Computer Studies, 103, 95-105. https://doi.org/10.1016/j.ijhcs.2017.02.005 Holak, B. (16 de marzo de 2018). ¿Quién habla? Agente conversacional vs chatbot vs asistente virtual. Techtarget. https://www.computerweekly.com/es/cronica/Quien-habla-Agente-conversacional-vschatbot-vs-asistente-virtual Hasal, M., Nowaková, J., Ahmed, K., Abdulla, H., Snášel, V. y Ogiela, L. (2021). Chatbots: Security, privacy, data protection, and social aspects. Concurrency and Computation: Practice and Experience, 33(19). 10.1002/cpe.6426 Guzman, A. L. (2019). Voices in and of the machine: Source orientation toward mobile virtual assistants.Computers in Human Behavior, 90, 343-350. https://doi.org/10.1016/j.chb.2018.08.009 Ford, J., Chance, E., Haynes, K. & Rajpurohit, D. (2012). Embodied Conversational Agent Avatars in Virtual Worlds: Making today’s immersive environments more responsive to participants. In P.Hingston (Ed.), Believable Bots: Can Computers Play Like People? (pp. 99-118). Springer. Dale, R. (2016). Industry Watch: The return of the chatbots. Natural Language Engineering, 22(5), 811-817. https://doi.org/10.1017/S1351324916000243 Sağlam, R., & Nurse, J. (2020). Is your chatbot GDPR compliant? Open issues in agent design.Proceedings of the 2nd Conference on Conversational User Interfaces (pp. 1-3). https://doi.org/10.1145/3405755.3406131 Shechtman, N., & Horowitz, L. (2003). Media inequality in conversation: how people behave differently when interacting with computers and people. CHI ‘03: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (pp. 281-288). https://doi.org/10.1145/642611.642661 Chaves, A., & Gerosa, M. (2020). How should my chatbot interact? A survey on human-chatbot interaction design. International Journal of Human–Computer Interaction, 37(8), 729-758. https://doi.org/10.1080/10447318.2020.1841438 Wilks, Y. (2010). Is a Companion a distinctive kind of relationship with a machine? Proceedings of the 2010 Workshop on Companionable Dialogue Systems, 13-18. https://aclanthology.org/W10-2703.pdf Skinner, G., Han, S., & Chang, E. (2006). An information privacy taxonomy for collaborative environments. Information management & computer security, 14(4), 382-394. Warren, S., & Brandeis, L. D. (1890). The right to privacy. Harvard Law Review, 4, 193-220. West, M., Kraut, R., & Chew, H. (2019). I’d blush if I could: closing gender divides in digital skills through education. UNESCO. Von der Pütten, A. M., Krämer, N., Gratch, J., & Kang, S. (2010). It doesn’t matter what you are! Explaining social effects of agents and avatars. Computers in Human Behavior, 26(6). https://doi.org/10.1016/j.chb.2010.06.012 E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop, CONVERSATIONS 2019 Amsterdam (pp. 143-157). Springer. Väänänen, K., Hiltunen, A., Varsaluoma, J. y Pietilä, I. (2020). CivicBots – Chatbots for Supporting Youth in Societal Participation. In A. Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, Solvan. (12 de marzo de 2018). Chatbot, asistente virtual y agente conversacional. Solvan. https://solvanweb.com.mx/chatbot-asistente-virtual-y-agente-conversacional Solove, D. J. (2006). A Taxonomy of Privacy. University of Pennsylvania Law Review 154(3), 477-564. https://heinonline.org/hol-cgi-bin/get_pdf.cgi?handle=hein.journals/pnlr154§ion=20 Smith, H. J., Milberg, S. J., & Burke, S. J. (1996). Information privacy: Measuring individuals’ concerns about organizational practices. MIS quarterly, 167-196. Crolic, C., Thomaz, F., Hadi, R., & Stephen, A. T. (2021). Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions. Journal of Marketing, 86(1), 132-148. https://doi.org/10.1177/00222429211045687 Cassell, J. (2001). Embodied Conversational Agent: Representation and Intelligence in User Interfaces. AI Magazine. 22, 4: 67-83. http://dx.doi.org/10.1609/aimag.v22i4.1593 Burgoon, J. (1982). Privacy and Communication. Annals of the International Communication Association, 6(1), 206-249. https://doi.org/10.1080/23808985.1982.11678499 Adam, M., Wessel, M., & Benlian, A. (2020). AI-based chatbots in customer service and their effects on user compliance. Electronic Markets, 31(2), 427-445. https://doi.org/10.1007/s12525-020-00414-7 Baez, M., Daniel, F., & Casati, F. (2020). Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web. In A. Følstad, T. Araujo, S. Papadopoulos, E. Lai-Chong Law, O. Granmo, E. Luger & P. Brandtzaeg (Eds.), Chatbot Research and Design: Third International Workshop (pp. 94-110). Springer. Bailenson, J. N., & Blascovich, J. (2004). Avatars. In W. S. Bainbridge (Ed.), Encyclopedia of human–computer interaction (pp. 64-68). Berkshire Publishing Group. Bélanger, F., & Crossler, R. E. (2011). Privacy in the digital age: A Review of Information privacy research in information systems. MIS Quarterly, 35(4). https://www.jstor.org/stable/41409971 Buchanan, T., Paine, C., Joinson, A., & Reips, U. (2007). Development of measures of online privacy concern and protection for use on the Internet. Journal of the American Society for Information Science and Technology, 58(2), 157-165. https://doi.org/10.1002/asi.20459 |
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