Titulo:
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN
.
Sumario:
Para los ingenieros de sistemas y profesiones afines a la ingeniería del software es necesario tener un conocimiento global sobre la administración de procesos en las organizaciones, puesto que el manejo de la información ya no se limita al desarrollo de software, sino que se basa en l os procesos como punto de partida. Con esta revisión se pretende dar un referente inicial sobre algunos de los temas más populares de los que debe tener conocimiento el ingeniero de sistemas, para motivarse a profundizar en el área.
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64
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MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN MODELING OF DYNAMIC BUSINESS PROCESSES - REVIEW PAPER Para los ingenieros de sistemas y profesiones afines a la ingeniería del software es necesario tener un conocimiento global sobre la administración de procesos en las organizaciones, puesto que el manejo de la información ya no se limita al desarrollo de software, sino que se basa en l os procesos como punto de partida. Con esta revisión se pretende dar un referente inicial sobre algunos de los temas más populares de los que debe tener conocimiento el ingeniero de sistemas, para motivarse a profundizar en el área. For systems engineers and professions related to software engineering, it is necessary to have a global knowledge about theadministration of processes in enterprises, since the management of information and not limited to the development of software but based on the processes as a starting point. With this revision we intend to give an initial reference in the most popular topics that the systems engineer should know, in order to motivate and deepen this area. URIBE-SANDOVAL, CARMEN CONSTANZA CHAPARRO-LEMUS, LUIS OLIVERIO BERRONES-SANTOS, JOSÉ ARTURO Gestión de Procesos de Negocio BPM Procesos dinámicos / Casos Modelado de Procesos Notación BPM /BPMN Suites de BPM Inteligentes / iBPMS Management of BPM Business Processes Dynamic Processes / Cases Process Modeling BPM / BPMN Notation Intelligent BPM Suites / iBPMS. 4 2 Núm. 2 , Año 2022 : Artículo Original Artículo de revista Journal article 2022-12-21T00:00:00Z 2022-12-21T00:00:00Z 2022-12-21 application/pdf Universidad de Boyacá I3+ 2346-2329 2539-1453 https://revistasdigitales.uniboyaca.edu.co/index.php/reiv3/article/view/935 10.24267/23462329.935 https://doi.org/10.24267/23462329.935 spa https://creativecommons.org/licenses/by-nc-sa/4.0/ I3+ - 2022 43 64 ABPMP. (s.f.). The BPM Profession. Recuperado de: https://www.abpmp.org/page/BPM_Profession [22 de noviembre de 2018] Alarcón Matta, J. L. (2007). Modelo de gestión del conocimiento aplicado a la gestión de procesos de negocio. Universidad Nacional Mayor de San Marcos. https://cybertesis.unmsm.edu.pe/bitstream/handle/20.500.12672/2653/Alarcon_mj.pdf?sequence=1 Alonso, G., Fiedler, U., Hagen, C., Lazcano, A., Schuldt, H., & Weiler, N. (1999). WISE: Business to business e-commerce. En Ride (p. 132). IEEE. Auer, D., Hinterholzer, S., Kubovy, J., & Küng, J. (2014). Business process management for knowledge Work: Considerations on current needs, basic concepts and models. En Novel methods and technologies for enterprise information systems (pp. 79-95). Springer. Breitenmoser, R., & Keller, T. (2015). Case management model and notation-a showcase. European Scientific Journal, ESJ, 11(25). Business Rules Group BRG. (2000). Defining Business Rules - What are They Really? http://www.businessrulesgroup.org/first_paper/BRG-whatisBR_3ed.pdf Business Rules Group BRG. (2010). The Business Rules Group BRG. The Business Rules Motivation Model - Business Governace in a Volatile World. http://www.businessrulesgroup.org/bmm/BRG-BMM.pdf Chaparro Lemus, L. O. (2014). Enfoque para Flexibilizar el Modelo de Proceso de Negocio [Moreflexible approach to Business Process Model]. Ventana Informática, (30). https://n9.cl/i8o54 Davenport, T. H. (1993). Process innovation: reengineering work through information technology.Harvard Business Press. Deming, W. E. (1982). Out of the Crisis (MIT Press). Reprint, ISBN-13. Dudycz, H., & Korczak, J. (2016). Process of ontology design for business intelligence system. In https://doi.org/10.1007/978-3-319-30528-8_2 Information Technology for Management (pp. 17-28). Springer. Dunie, R., Schulte, W. R., Cantara, M., & Kerremans, M. (2015). Magic Quadrant for intelligent business process management suites. Gartner RAS Core Research Note G, 258612. Dunie, R., Schulte, W. R., Kerremans, M., & Cantara, M. (2016). Magic Quadrant for Intelligent Business Process Management Suites. http://www.integra-co.com/sites/default/files/Bizagi on Gartner Quadrant - Reprint.pdf Garimella, K., Lees, M., & Williams, B. (2008). Introducción a BPM para Dummies. Wiley Publishing, Inc. Grudziska-Kuna, A. (2013). Supporting knowledge workers: case management model and notation (CMMN). Information Systems in Management, 2. Hammer, M., & Champy, J. (2009). Reengineering the Corporation: Manifesto for Business Revolution, A. Zondervan. Hauder, M., Pigat, S., & Matthes, F. (2014). Research challenges in adaptive case management:https://doi.org/10.1109/EDOCW.2014.24 a literature review. In Enterprise Distributed Object Computing Conference Workshops and Demonstrations (EDOCW), 2014 IEEE 18th International. IEEE. Herbst, J. (2000). A machine learning approach to workflow management. En European conference https://doi.org/10.1007/3-540-45164-1_19 on machine learning (pp. 183-194). Springer. Hitpass, B. (2017). BPM: Business Process Management: Fundamentos y Conceptos de Implementación 4a Edición actualizada y ampliada. Dr. Bernhard Hitpass. IBM Knowledge Center. (2017). Gestión de procesos de negocio y gestión de casos. Jeston, J., Nelis, J., & Davenport, T. (2008). Business Process Management: Practical Guidelines https://doi.org/10.4324/9780080492520 to Successful Implementations. 2008. Butterworth-Heinemann (Elsevier Ltd.). Kirchmer, M. (2011). High performance through process excellence: From strategy to execution https://doi.org/10.1007/978-3-642-21165-2 with business process management. Springer Science & Business Media. Koehler, J. (2010). The role of BPMN in a modeling methodology for dynamic process solutions. https://doi.org/10.1007/978-3-642-16298-5_6 En International Workshop on Business Process Modeling Notation (pp. 46-62). Springer. Koehler, J. (2011). The process-rule continuum-Can bpmn & sbvr cope with the challenge? In https://doi.org/10.1109/CEC.2011.22 Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on (pp. 302-309). IEEE. Le Clair, C., & Moore, C. (2009). Dynamic Case Management-An Old Idea Catches New Fire. Forrester Research. https://dsimg.ubm-us.net/envelope/115792/331082/1274293649639_DynamicCaseManagement.pdf Marin, M. A. (2016). Introduction to the case management model and notation (CMMN). ArXiv https://doi.org/10.1145/2815782.2815813 Preprint ArXiv:1608.05011. Matich, D. J. (2001). Redes Neuronales: Conceptos básicos y aplicaciones. Universidad Tecnológica Nacional, México. Object Management Group OMG. (2008). Semantics of Business Vocabulary and Business Rules (SBVR), v1.0. https://www.omg.org/spec/SBVR/1.0/PDF/ Object Management Group OMG. (2011). Business Process Model and Notation (BPMN): version 2.0. Object ManagementGroup. Object Management Group OMG. (2015). Business Motivation Model. https://www.omg.org/ spec/BMM/1.3/PDF Odell, J. J. (1998). Advanced object-oriented analysis and design using UML (Vol. 12). Cambridge University Press. Olariu, C., Gogan, M., & Rennung, F. (2016). Switching the Center of Software Development from IT to Business Experts Using Intelligent Business Process Management Suites. In Soft Computing Applications (pp. 993-1001). Springer. Osuszek, Ł., & Stanek, S. (2016). The Evolution of Adaptive Case Management from a DSS and https://doi.org/10.1007/978-3-319-30528-8_1 Social Collaboration Perspective. In Information Technology for Management (pp. 3-16). Springer. Pega (2013). Hoja de datos corporativa de Pegasystems. https://www1.pega.com/es/insights/resources/hoja-de-datos-corporativa-de-pegasystems Pega (2017). Pegasystems named a Leader in Gartner's Magic Quadrant for Intelligent Business Process Management Suites. https://www1.pega.com/gartner-ibpms-2017 Pega (2018). Plataforma Pega. https://www1.pega.com/es/products/pega-platform#bpm Porter, M. E. (1996). What is strategy. Harvard Business Review. https://hbr.org/1996/11/what-is-strategy Potrzeba (2016). Machine Learning Contributing to BPM Innovation. https://www.appian.com/blog/bpm/machine-learning-contributing-to-bpm-innovation Pucher, M. J. (2007). What is Adaptive Case Management (ACM). https://acmisis.wordpress.com/what-is-adaptive-case-management-acm Ross, R. G. (2010). What is a 'Business Rule.' BR Community. https://www.brcommunity.com/articles.php?id=b525 Russell, S. J., & Norvig, P. (2004). Inteligencia Artificial: un enfoque moderno. https://n9.cl/14ihf Sala de Prensa. (2017). Inteligencia Artificial de IBM alcanzará a 100 millones de personas en América Latina en 2017. IBM México. http://www-03.ibm.com/press/mx/es/pressrelease/52757.wss Schuschel, H., & Weske, M. (2003). Integrated workflow planning and coordination. En International https://doi.org/10.1007/978-3-540-45227-0_75 Conference on Database and Expert Systems Applications (pp. 771-781). Springer. Sinur, J. (2009). The Art and Science of Rules vs. Process Flows. https://www.gartner.com/doc/915317/art-science-rules-vs-process Smith, H., & Fingar, P. (2003). Business process management: the third wave (Vol. 1). Meghan-Kiffer Press Tampa. Strijbosch, K., Reader, R. U., & van Bommel, P. (2011). Master Thesis Adaptive Case Management. Urbina, G. B., Soto, P. F. S., & Gonzaga, E. A. (2014). Administración informática I: Análisis y evaluación de tecnologías de información. Grupo Editorial Patria. Van Der Aalst, W. M. P., Ter Hofstede, A. H. M., & Weske, M. (2003). Business process management: https://doi.org/10.1007/3-540-44895-0 A survey. En International conference on business process management (pp. 1-12). Springer. Van der Aalst, W. M. P., Weske, M., & Grünbauer, D. (2005). Case handling: a new paradigm for business process support. Data & Knowledge Engineering, 53(2), 129-162. Von Halle, B. (2001). Business rules applied: building better systems using the business rules https://doi.org/10.1201/9781420031560.ch9 approach. Wiley Publishing. Weske, M. (2001). Formal foundation and conceptual design of dynamic adaptations in a workflow management system. En Hicss (p. 7051). IEEE. Weske, M. (2012). Business process management concepts, languajes, architectures. Business https://doi.org/10.1007/978-3-642-28616-2 Process Management. Springer. http://otgo.tehran.ir/Portals/0/pdf/Business Process Management_ 1.pdf https://revistasdigitales.uniboyaca.edu.co/index.php/reiv3/article/download/935/739 info:eu-repo/semantics/article http://purl.org/coar/resource_type/c_6501 http://purl.org/coar/resource_type/c_2df8fbb1 http://purl.org/redcol/resource_type/ART info:eu-repo/semantics/publishedVersion http://purl.org/coar/version/c_970fb48d4fbd8a85 info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 Text Publication |
institution |
UNIVERSIDAD DE BOYACÁ |
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https://nuevo.metarevistas.org/UNIVERSIDADDEBOYACA/logo.png |
country_str |
Colombia |
collection |
I3+ |
title |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN |
spellingShingle |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN URIBE-SANDOVAL, CARMEN CONSTANZA CHAPARRO-LEMUS, LUIS OLIVERIO BERRONES-SANTOS, JOSÉ ARTURO Gestión de Procesos de Negocio BPM Procesos dinámicos / Casos Modelado de Procesos Notación BPM /BPMN Suites de BPM Inteligentes / iBPMS Management of BPM Business Processes Dynamic Processes / Cases Process Modeling BPM / BPMN Notation Intelligent BPM Suites / iBPMS. |
title_short |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN |
title_full |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN |
title_fullStr |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN |
title_full_unstemmed |
MODELADO DE PROCESOS DINÁMICOS DE NEGOCIOS – ARTÍCULO DE REVISIÓN |
title_sort |
modelado de procesos dinámicos de negocios – artículo de revisión |
title_eng |
MODELING OF DYNAMIC BUSINESS PROCESSES - REVIEW PAPER |
description |
Para los ingenieros de sistemas y profesiones afines a la ingeniería del software es necesario tener un conocimiento global sobre la administración de procesos en las organizaciones, puesto que el manejo de la información ya no se limita al desarrollo de software, sino que se basa en l os procesos como punto de partida. Con esta revisión se pretende dar un referente inicial sobre algunos de los temas más populares de los que debe tener conocimiento el ingeniero de sistemas, para motivarse a profundizar en el área.
|
description_eng |
For systems engineers and professions related to software engineering, it is necessary to have a global knowledge about theadministration of processes in enterprises, since the management of information and not limited to the development of software but based on the processes as a starting point. With this revision we intend to give an initial reference in the most popular topics that the systems engineer should know, in order to motivate and deepen this area.
|
author |
URIBE-SANDOVAL, CARMEN CONSTANZA CHAPARRO-LEMUS, LUIS OLIVERIO BERRONES-SANTOS, JOSÉ ARTURO |
author_facet |
URIBE-SANDOVAL, CARMEN CONSTANZA CHAPARRO-LEMUS, LUIS OLIVERIO BERRONES-SANTOS, JOSÉ ARTURO |
topicspa_str_mv |
Gestión de Procesos de Negocio BPM Procesos dinámicos / Casos Modelado de Procesos Notación BPM /BPMN Suites de BPM Inteligentes / iBPMS |
topic |
Gestión de Procesos de Negocio BPM Procesos dinámicos / Casos Modelado de Procesos Notación BPM /BPMN Suites de BPM Inteligentes / iBPMS Management of BPM Business Processes Dynamic Processes / Cases Process Modeling BPM / BPMN Notation Intelligent BPM Suites / iBPMS. |
topic_facet |
Gestión de Procesos de Negocio BPM Procesos dinámicos / Casos Modelado de Procesos Notación BPM /BPMN Suites de BPM Inteligentes / iBPMS Management of BPM Business Processes Dynamic Processes / Cases Process Modeling BPM / BPMN Notation Intelligent BPM Suites / iBPMS. |
citationvolume |
4 |
citationissue |
2 |
citationedition |
Núm. 2 , Año 2022 : Artículo Original |
publisher |
Universidad de Boyacá |
ispartofjournal |
I3+ |
source |
https://revistasdigitales.uniboyaca.edu.co/index.php/reiv3/article/view/935 |
language |
spa |
format |
Article |
rights |
https://creativecommons.org/licenses/by-nc-sa/4.0/ I3+ - 2022 info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 |
references |
ABPMP. (s.f.). The BPM Profession. Recuperado de: https://www.abpmp.org/page/BPM_Profession [22 de noviembre de 2018] Alarcón Matta, J. L. (2007). Modelo de gestión del conocimiento aplicado a la gestión de procesos de negocio. Universidad Nacional Mayor de San Marcos. https://cybertesis.unmsm.edu.pe/bitstream/handle/20.500.12672/2653/Alarcon_mj.pdf?sequence=1 Alonso, G., Fiedler, U., Hagen, C., Lazcano, A., Schuldt, H., & Weiler, N. (1999). WISE: Business to business e-commerce. En Ride (p. 132). IEEE. Auer, D., Hinterholzer, S., Kubovy, J., & Küng, J. (2014). Business process management for knowledge Work: Considerations on current needs, basic concepts and models. En Novel methods and technologies for enterprise information systems (pp. 79-95). Springer. Breitenmoser, R., & Keller, T. (2015). Case management model and notation-a showcase. European Scientific Journal, ESJ, 11(25). Business Rules Group BRG. (2000). Defining Business Rules - What are They Really? http://www.businessrulesgroup.org/first_paper/BRG-whatisBR_3ed.pdf Business Rules Group BRG. (2010). The Business Rules Group BRG. The Business Rules Motivation Model - Business Governace in a Volatile World. http://www.businessrulesgroup.org/bmm/BRG-BMM.pdf Chaparro Lemus, L. O. (2014). Enfoque para Flexibilizar el Modelo de Proceso de Negocio [Moreflexible approach to Business Process Model]. Ventana Informática, (30). https://n9.cl/i8o54 Davenport, T. H. (1993). Process innovation: reengineering work through information technology.Harvard Business Press. Deming, W. E. (1982). Out of the Crisis (MIT Press). Reprint, ISBN-13. Dudycz, H., & Korczak, J. (2016). Process of ontology design for business intelligence system. In https://doi.org/10.1007/978-3-319-30528-8_2 Information Technology for Management (pp. 17-28). Springer. Dunie, R., Schulte, W. R., Cantara, M., & Kerremans, M. (2015). Magic Quadrant for intelligent business process management suites. Gartner RAS Core Research Note G, 258612. Dunie, R., Schulte, W. R., Kerremans, M., & Cantara, M. (2016). Magic Quadrant for Intelligent Business Process Management Suites. http://www.integra-co.com/sites/default/files/Bizagi on Gartner Quadrant - Reprint.pdf Garimella, K., Lees, M., & Williams, B. (2008). Introducción a BPM para Dummies. Wiley Publishing, Inc. Grudziska-Kuna, A. (2013). Supporting knowledge workers: case management model and notation (CMMN). Information Systems in Management, 2. Hammer, M., & Champy, J. (2009). Reengineering the Corporation: Manifesto for Business Revolution, A. Zondervan. Hauder, M., Pigat, S., & Matthes, F. (2014). Research challenges in adaptive case management:https://doi.org/10.1109/EDOCW.2014.24 a literature review. In Enterprise Distributed Object Computing Conference Workshops and Demonstrations (EDOCW), 2014 IEEE 18th International. IEEE. Herbst, J. (2000). A machine learning approach to workflow management. En European conference https://doi.org/10.1007/3-540-45164-1_19 on machine learning (pp. 183-194). Springer. Hitpass, B. (2017). BPM: Business Process Management: Fundamentos y Conceptos de Implementación 4a Edición actualizada y ampliada. Dr. Bernhard Hitpass. IBM Knowledge Center. (2017). Gestión de procesos de negocio y gestión de casos. Jeston, J., Nelis, J., & Davenport, T. (2008). Business Process Management: Practical Guidelines https://doi.org/10.4324/9780080492520 to Successful Implementations. 2008. Butterworth-Heinemann (Elsevier Ltd.). Kirchmer, M. (2011). High performance through process excellence: From strategy to execution https://doi.org/10.1007/978-3-642-21165-2 with business process management. Springer Science & Business Media. Koehler, J. (2010). The role of BPMN in a modeling methodology for dynamic process solutions. https://doi.org/10.1007/978-3-642-16298-5_6 En International Workshop on Business Process Modeling Notation (pp. 46-62). Springer. Koehler, J. (2011). The process-rule continuum-Can bpmn & sbvr cope with the challenge? In https://doi.org/10.1109/CEC.2011.22 Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on (pp. 302-309). IEEE. Le Clair, C., & Moore, C. (2009). Dynamic Case Management-An Old Idea Catches New Fire. Forrester Research. https://dsimg.ubm-us.net/envelope/115792/331082/1274293649639_DynamicCaseManagement.pdf Marin, M. A. (2016). Introduction to the case management model and notation (CMMN). ArXiv https://doi.org/10.1145/2815782.2815813 Preprint ArXiv:1608.05011. Matich, D. J. (2001). Redes Neuronales: Conceptos básicos y aplicaciones. Universidad Tecnológica Nacional, México. Object Management Group OMG. (2008). Semantics of Business Vocabulary and Business Rules (SBVR), v1.0. https://www.omg.org/spec/SBVR/1.0/PDF/ Object Management Group OMG. (2011). Business Process Model and Notation (BPMN): version 2.0. Object ManagementGroup. Object Management Group OMG. (2015). Business Motivation Model. https://www.omg.org/ spec/BMM/1.3/PDF Odell, J. J. (1998). Advanced object-oriented analysis and design using UML (Vol. 12). Cambridge University Press. Olariu, C., Gogan, M., & Rennung, F. (2016). Switching the Center of Software Development from IT to Business Experts Using Intelligent Business Process Management Suites. In Soft Computing Applications (pp. 993-1001). Springer. Osuszek, Ł., & Stanek, S. (2016). The Evolution of Adaptive Case Management from a DSS and https://doi.org/10.1007/978-3-319-30528-8_1 Social Collaboration Perspective. In Information Technology for Management (pp. 3-16). Springer. Pega (2013). Hoja de datos corporativa de Pegasystems. https://www1.pega.com/es/insights/resources/hoja-de-datos-corporativa-de-pegasystems Pega (2017). Pegasystems named a Leader in Gartner's Magic Quadrant for Intelligent Business Process Management Suites. https://www1.pega.com/gartner-ibpms-2017 Pega (2018). Plataforma Pega. https://www1.pega.com/es/products/pega-platform#bpm Porter, M. E. (1996). What is strategy. Harvard Business Review. https://hbr.org/1996/11/what-is-strategy Potrzeba (2016). Machine Learning Contributing to BPM Innovation. https://www.appian.com/blog/bpm/machine-learning-contributing-to-bpm-innovation Pucher, M. J. (2007). What is Adaptive Case Management (ACM). https://acmisis.wordpress.com/what-is-adaptive-case-management-acm Ross, R. G. (2010). What is a 'Business Rule.' BR Community. https://www.brcommunity.com/articles.php?id=b525 Russell, S. J., & Norvig, P. (2004). Inteligencia Artificial: un enfoque moderno. https://n9.cl/14ihf Sala de Prensa. (2017). Inteligencia Artificial de IBM alcanzará a 100 millones de personas en América Latina en 2017. IBM México. http://www-03.ibm.com/press/mx/es/pressrelease/52757.wss Schuschel, H., & Weske, M. (2003). Integrated workflow planning and coordination. En International https://doi.org/10.1007/978-3-540-45227-0_75 Conference on Database and Expert Systems Applications (pp. 771-781). Springer. Sinur, J. (2009). The Art and Science of Rules vs. Process Flows. https://www.gartner.com/doc/915317/art-science-rules-vs-process Smith, H., & Fingar, P. (2003). Business process management: the third wave (Vol. 1). Meghan-Kiffer Press Tampa. Strijbosch, K., Reader, R. U., & van Bommel, P. (2011). Master Thesis Adaptive Case Management. Urbina, G. B., Soto, P. F. S., & Gonzaga, E. A. (2014). Administración informática I: Análisis y evaluación de tecnologías de información. Grupo Editorial Patria. Van Der Aalst, W. M. P., Ter Hofstede, A. H. M., & Weske, M. (2003). Business process management: https://doi.org/10.1007/3-540-44895-0 A survey. En International conference on business process management (pp. 1-12). Springer. Van der Aalst, W. M. P., Weske, M., & Grünbauer, D. (2005). Case handling: a new paradigm for business process support. Data & Knowledge Engineering, 53(2), 129-162. Von Halle, B. (2001). Business rules applied: building better systems using the business rules https://doi.org/10.1201/9781420031560.ch9 approach. Wiley Publishing. Weske, M. (2001). Formal foundation and conceptual design of dynamic adaptations in a workflow management system. En Hicss (p. 7051). IEEE. Weske, M. (2012). Business process management concepts, languajes, architectures. Business https://doi.org/10.1007/978-3-642-28616-2 Process Management. Springer. http://otgo.tehran.ir/Portals/0/pdf/Business Process Management_ 1.pdf |
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info:eu-repo/semantics/article |
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http://purl.org/coar/resource_type/c_6501 |
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2022-12-21 |
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2022-12-21T00:00:00Z |
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https://revistasdigitales.uniboyaca.edu.co/index.php/reiv3/article/view/935 |
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https://doi.org/10.24267/23462329.935 |
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2346-2329 |
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2539-1453 |
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10.24267/23462329.935 |
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