Evaluating the expectations of residents regarding the positive impacts of tourism
Titulo:

Evaluating the expectations of residents regarding the positive impacts of tourism
.

Sumario:

El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativas de los residentes sobre los impactos del turismo. Cuando se evalúan los resultados, se concluye que las expectativas de los residentes se reúnen bajo dimensiones económicas. Las expectativas se clasifican según su importancia. Proporciona datos que pueden aportar información a los mecanismos de toma de decisiones de las organizaciones de gestión de destinos. Allanará el camino para planificar políticas y estrategias que gestionen la percepción... Ver más

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Turismo y Sociedad

0120-7555

2346-206X

Karakus, Yusuf

UNIVERSIDAD EXTERNADO DE COLOMBIA

10.18601/01207555.n30.12

30

2021-01-01

231

247

Colombia

Expectativas de los residentes,

Impactos del turismo

Modelo de Kano,

Proceso de jerarquía analítica

Yusuf Karaus - 2021

Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.

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spelling Evaluating the expectations of residents regarding the positive impacts of tourism
Evaluating the expectations of residents regarding the positive impacts of tourism
El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativas de los residentes sobre los impactos del turismo. Cuando se evalúan los resultados, se concluye que las expectativas de los residentes se reúnen bajo dimensiones económicas. Las expectativas se clasifican según su importancia. Proporciona datos que pueden aportar información a los mecanismos de toma de decisiones de las organizaciones de gestión de destinos. Allanará el camino para planificar políticas y estrategias que gestionen la percepción y la actitud de los residentes para realizar actividades turísticas más exitosas.
The aim of this study is to determine and evaluate the expectations of residents regarding the impacts of tourism. The expectations of the residents are handled through the Kano Model and the Analytic Hierarchy Process. No other similar study evaluating the expectations of residents regarding the impacts of tourism has been carried out. When the findings are evaluated, it can be seen that the expectations of residents generally fall under economic dimensions. Expectations are ranked according to their importance. It provides data that can provide input to the decision-making mechanisms of destination management organizations. It can pave the way for plan policies and strategies that manage the perceptions and attitudes of the residents in order to realize more successful tourism activities.
Karakus, Yusuf
Expectativas de los residentes,
Impactos del turismo
Modelo de Kano,
Proceso de jerarquía analítica
Residents’ Expectations,
Tourism Impacts,
Kano Model,
Analytic Hierarchy Process
30
, Año 2022 : Enero-Junio
Artículo de revista
Journal article
2022-01-01T00:00:00Z
2022-01-01T00:00:00Z
2021-01-01
application/pdf
text/html
text/xml
Facultad de Administración de Empresas Turísticas y Hoteleras
Turismo y Sociedad
0120-7555
2346-206X
https://revistas.uexternado.edu.co/index.php/tursoc/article/view/7662
10.18601/01207555.n30.12
https://doi.org/10.18601/01207555.n30.12
spa
http://creativecommons.org/licenses/by-nc-sa/4.0
Yusuf Karaus - 2021
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
231
247
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Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056-1076. https://doi.org/10.1016/J.ANNALS.2005.03.001
Andriotis, K. (2005). Community Groups’ Perceptions of and Preferences for Tourism Development: Evidence from Crete. Journal of Hospitality & Tourism Research, 29(1), 67-90. https://doi.org/10.1177/1096348004268196
Ap, J. (1992). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665-690. https://doi.org/10.1016/0160-7383(92)90060-3
Baki, B., Sahin Basfirinci, C., Murat AR, I., & Cilingir, Z. (2009). An application of integrating servqual and Kano’s model into qfd for logistics services. Asia Pacific Journal of Marketing and Logistics, 21(1), 106-126. https://doi.org/10.1108/13555850910926272
Bayraktaroğlu, G., & Özgen, Ö. (2008). Integrating the Kano model, ahp and planning matrix. Library Management, 29(4/5), 327-351. https://doi.org/10.1108/01435120810869110
Berrittella, M., La Franca, L., & Zito, P. (2009). An analytic hierarchy process for ranking operating costs of low cost and full service airlines. Journal of Air Transport Management, 15(5), 249-255. https://doi.org/10.1016/j.jairtraman.2008.11.006
Bilgili, B., Yağmur, Ö., & Yazarkan, H. (2012). Turistik Ürün Olarak Festivallerin Etkinlik ve Verimliliği Üzerine Bir Araştırma (Erzurum- Oltu Kırdağ Festivali Örneği). Uluslararası Sosyal ve Ekonomik Bilimler Dergisi, 2, 117-124. http://dergipark.gov.tr/ijses/issue/34181/377904
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Chang, K.-C., & Chen, M.-C. (2011). Applying the Kano model and qfd to explore customers’ brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence, 22(1), 1-27. https://doi.org/10.1080/14783363.2010.529358
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https://revistas.uexternado.edu.co/index.php/tursoc/article/download/7662/12021
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institution UNIVERSIDAD EXTERNADO DE COLOMBIA
thumbnail https://nuevo.metarevistas.org/UNIVERSIDADEXTERNADODECOLOMBIA/logo.png
country_str Colombia
collection Turismo y Sociedad
title Evaluating the expectations of residents regarding the positive impacts of tourism
spellingShingle Evaluating the expectations of residents regarding the positive impacts of tourism
Karakus, Yusuf
Expectativas de los residentes,
Impactos del turismo
Modelo de Kano,
Proceso de jerarquía analítica
Residents’ Expectations,
Tourism Impacts,
Kano Model,
Analytic Hierarchy Process
title_short Evaluating the expectations of residents regarding the positive impacts of tourism
title_full Evaluating the expectations of residents regarding the positive impacts of tourism
title_fullStr Evaluating the expectations of residents regarding the positive impacts of tourism
title_full_unstemmed Evaluating the expectations of residents regarding the positive impacts of tourism
title_sort evaluating the expectations of residents regarding the positive impacts of tourism
title_eng Evaluating the expectations of residents regarding the positive impacts of tourism
description El objetivo de este estudio es determinar y evaluar las expectativas de los residentes sobre los impactos del turismo. Las expectativas de los residentes se manejan a través del Modelo Kano y el Proceso de Jerarquía Analítica. No se ha encontrado ningún otro estudio similar que evalúe las expectativas de los residentes sobre los impactos del turismo. Cuando se evalúan los resultados, se concluye que las expectativas de los residentes se reúnen bajo dimensiones económicas. Las expectativas se clasifican según su importancia. Proporciona datos que pueden aportar información a los mecanismos de toma de decisiones de las organizaciones de gestión de destinos. Allanará el camino para planificar políticas y estrategias que gestionen la percepción y la actitud de los residentes para realizar actividades turísticas más exitosas.
description_eng The aim of this study is to determine and evaluate the expectations of residents regarding the impacts of tourism. The expectations of the residents are handled through the Kano Model and the Analytic Hierarchy Process. No other similar study evaluating the expectations of residents regarding the impacts of tourism has been carried out. When the findings are evaluated, it can be seen that the expectations of residents generally fall under economic dimensions. Expectations are ranked according to their importance. It provides data that can provide input to the decision-making mechanisms of destination management organizations. It can pave the way for plan policies and strategies that manage the perceptions and attitudes of the residents in order to realize more successful tourism activities.
author Karakus, Yusuf
author_facet Karakus, Yusuf
topicspa_str_mv Expectativas de los residentes,
Impactos del turismo
Modelo de Kano,
Proceso de jerarquía analítica
topic Expectativas de los residentes,
Impactos del turismo
Modelo de Kano,
Proceso de jerarquía analítica
Residents’ Expectations,
Tourism Impacts,
Kano Model,
Analytic Hierarchy Process
topic_facet Expectativas de los residentes,
Impactos del turismo
Modelo de Kano,
Proceso de jerarquía analítica
Residents’ Expectations,
Tourism Impacts,
Kano Model,
Analytic Hierarchy Process
citationvolume 30
citationedition , Año 2022 : Enero-Junio
publisher Facultad de Administración de Empresas Turísticas y Hoteleras
ispartofjournal Turismo y Sociedad
source https://revistas.uexternado.edu.co/index.php/tursoc/article/view/7662
language spa
format Article
rights http://creativecommons.org/licenses/by-nc-sa/4.0
Yusuf Karaus - 2021
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
info:eu-repo/semantics/openAccess
http://purl.org/coar/access_right/c_abf2
references Alonso, J. A., & Lamata, M. T. (2006). Consistency in the analytic hierarchy process: a new approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 14(04), 445-459.
Anadolu Agency. (2018). Kapadokya’ya gelen turist sayısı 2017’de yüzde 48 arttı. https://www.aa.com.tr/tr/kultur-sanat/kapadokyaya-gelenturist-sayisi-2017-de-yuzde-48-artti/1024367
Andereck, K. L., Valentine, K. M., Knopf, R. C., & Vogt, C. A. (2005). Residents’ perceptions of community tourism impacts. Annals of Tourism Research, 32(4), 1056-1076. https://doi.org/10.1016/J.ANNALS.2005.03.001
Andriotis, K. (2005). Community Groups’ Perceptions of and Preferences for Tourism Development: Evidence from Crete. Journal of Hospitality & Tourism Research, 29(1), 67-90. https://doi.org/10.1177/1096348004268196
Ap, J. (1992). Residents’ perceptions on tourism impacts. Annals of Tourism Research, 19(4), 665-690. https://doi.org/10.1016/0160-7383(92)90060-3
Baki, B., Sahin Basfirinci, C., Murat AR, I., & Cilingir, Z. (2009). An application of integrating servqual and Kano’s model into qfd for logistics services. Asia Pacific Journal of Marketing and Logistics, 21(1), 106-126. https://doi.org/10.1108/13555850910926272
Bayraktaroğlu, G., & Özgen, Ö. (2008). Integrating the Kano model, ahp and planning matrix. Library Management, 29(4/5), 327-351. https://doi.org/10.1108/01435120810869110
Berrittella, M., La Franca, L., & Zito, P. (2009). An analytic hierarchy process for ranking operating costs of low cost and full service airlines. Journal of Air Transport Management, 15(5), 249-255. https://doi.org/10.1016/j.jairtraman.2008.11.006
Bilgili, B., Yağmur, Ö., & Yazarkan, H. (2012). Turistik Ürün Olarak Festivallerin Etkinlik ve Verimliliği Üzerine Bir Araştırma (Erzurum- Oltu Kırdağ Festivali Örneği). Uluslararası Sosyal ve Ekonomik Bilimler Dergisi, 2, 117-124. http://dergipark.gov.tr/ijses/issue/34181/377904
Brougham, J., & Butler, R. W. (1981). A segmentation analysis of resident attitudes to the social impact of tourism. Annals of Tourism Research, 8(4), 569-590. https://doi.org/10.1016/0160-7383(81)90042-6
Byrd, E., Bosley, H., & Dronberger, M. (2009). Comparisons of stakeholder perceptions of tourism impacts in rural eastern North Carolina. Tourism Management, 30(5), 693-703. https://doi.org/10.1016/J.tourman.2008.10.021
Chang, K.-C., & Chen, M.-C. (2011). Applying the Kano model and qfd to explore customers’ brand contacts in the hotel business: A study of a hot spring hotel. Total Quality Management & Business Excellence, 22(1), 1-27. https://doi.org/10.1080/14783363.2010.529358
Choi, H. C., & Murray, I. (2010). Resident attitudes toward sustainable community tourism. Journal of Sustainable Tourism, 18(4), 575-594. https://doi.org/10.1080/09669580903524852
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