Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
Titulo:

Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
.

Sumario:

El siguiente trabajo presenta una revisión sobre el constructo “incivismo” en el lugar de trabajo. Se retoma el origen de este constructo, las definiciones, conceptos, diferencias con otros constructos de comportamientos contraproducentes en el trabajo, el proceso de escalada en forma de espiral que se puede dar para transformarse en otras formas más severas de conflicto laboral como mobbing, entre otros. Igualmente, se hace mención de las características personales y organizacionales que fomentan el “incivismo” en el lugar de trabajo, las estrategias organizacionales para prevenirlo y los instrumentos y estudios relacionados con el tema hasta el momento. Por último, se hace referencia del impacto de este nuevo constructo sobre el bienestar... Ver más

Guardado en:

Acta Colombiana de Psicología

0123-9155

1909-9711

Quiceno, Japcy Margarita

Báez León, Carmen

Vinaccia, Stefano

UNIVERSIDAD CATÓLICA DE COLOMBIA

11

2008-07-01

37

46

Colombia

Incivismo en el lugar de trabajo

Estrés laboral

Comportamientos contraproducentes en el lugar de trabajo

Falta de civismo no sítio de trabalho

Estresse de trabalho

Comportamentos contraproducentes no sítio de trabalho

Japcy Margarita Quiceno, Carmen Báez León, Stefano Vinaccia - 2008

info:eu-repo/semantics/openAccess

http://purl.org/coar/access_right/c_abf2

id metarevistapublica_ucatolica_actacolombianadepsicologia_84_article_299
record_format ojs
spelling Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
Workplace incivility : a new factor of job stress.
El siguiente trabajo presenta una revisión sobre el constructo “incivismo” en el lugar de trabajo. Se retoma el origen de este constructo, las definiciones, conceptos, diferencias con otros constructos de comportamientos contraproducentes en el trabajo, el proceso de escalada en forma de espiral que se puede dar para transformarse en otras formas más severas de conflicto laboral como mobbing, entre otros. Igualmente, se hace mención de las características personales y organizacionales que fomentan el “incivismo” en el lugar de trabajo, las estrategias organizacionales para prevenirlo y los instrumentos y estudios relacionados con el tema hasta el momento. Por último, se hace referencia del impacto de este nuevo constructo sobre el bienestar de la persona y la organización al considerársele como un nuevo factor de estrés laboral.
The following paper presents a review about the construct of Workplace Incivility. The origin of this construct, its definitions, concepts and differences with other counterproductive work behavior constructs are analyzed, as well as the process of its escalation in the form of a spiral that can be transformed into other forms of job conflict such as mobbing. This article, also examines the personal and organizational characteristics that foment Workplace Incivility, the organizational strategies for preventing it and the instruments and studies related to the topic that have been developed up to the present. Finally, this review describes the impact that this new construct is having on the person’s and the organizational well-being as a new factor of job distress.
Quiceno, Japcy Margarita
Báez León, Carmen
Vinaccia, Stefano
Workplace incivility
Job stress
Counterproductive work behavior
Incivismo en el lugar de trabajo
Estrés laboral
Comportamientos contraproducentes en el lugar de trabajo
Falta de civismo no sítio de trabalho
Estresse de trabalho
Comportamentos contraproducentes no sítio de trabalho
11
2
Artículo de revista
Journal article
2008-07-01T00:00:00Z
2008-07-01T00:00:00Z
2008-07-01
application/pdf
Universidad Católica de Colombia
Acta Colombiana de Psicología
0123-9155
1909-9711
https://actacolombianapsicologia.ucatolica.edu.co/article/view/299
https://actacolombianapsicologia.ucatolica.edu.co/article/view/299
spa
https://creativecommons.org/licenses/by-nc-sa/4.0/
Japcy Margarita Quiceno, Carmen Báez León, Stefano Vinaccia - 2008
37
46
Andersson, L. M. y Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
Báez, C. (2008). Incivismo entre compañeros de trabajo: el inicio de la violencia. Revista ROL de enfermería, 31 (2), 28-32.
Baron, R. A. y Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
Bowling, N. A. y Beehr, A. (2006). Workplace Harassment from the Victim’s Perspective: a Theoretical Model and Metaanalysis. Journal of Applied Psychology, 91 (7), 998-1012.
Brown, P. y. Levinson, S. C. (1987). Politeness: Some universal in language usage. New York: Cambridge University Press
Carter, S. L. (1998). Civility: Manners, morals, and the etiquette of democracy. New York: Basic Books
Camps, V. y Giner, S. (2005). Manual de civismo (5ª. ed.). Barcelona, España: Ariel.
Clark, C. M. (2004). Incivility in nursing education: A pilot study on faculty and student perspectives. Unpublished manuscript.
Clark, C. M. (2008). Student perspectives on faculty incivility in nursing education: an application of the concept of rankism. Nursing Outlook, 56 (1), 4-8.
Clark, C. M. y Springer, P. J. (2007). Incivility in nursing education: a descriptive study of definitions and prevalence. Journal Nursering Education, 46 (1), 7-14.
Cortina, L. M., Magley, V. J. y Lim, S. G. (2002). Individual differences in response to incivility in the workplace. Paper presented at the annual meeting of the Academy of Management, August, Denver, CO.
Cortina, L. M., Magley, V. J., Williams, J. H. y Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64-80.
Dion, M. (2006). The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses. Paper presented at the ATHENA Research Conference-Advancing Toward Health: Evidence-based Nursing Applications, April 13, University of Connecticut (C.T) School of Nursing, Farmington.
Edelberg, G.S. (2008). La mala educación en la empresa. Recuperado 14 de octubre de 2008, del sitio Web de Guillermo S. Edelberg: http://www.guillermoedelberg.com.ar/
Elias, N. (1982). The history of manners. New York: Pantheon Estes, B. y Wang, J. (2008). Workplace Incivility: Impacts on Individual and Organizational Performance. Human Resource Development Review, 7 (2), 218-240.
Felblinger, D. M. (2008). Incivility and bullying in the workplace and nurses’ shame responses. Journal of Obstetric, Gynecologic, y Neonatal Nursing, 37 (2), 234-241.
Forni, P. M., Buccino, D. L., Greene, R. E., Freedman, N. M., Stevens, D. y Stack, T. (2003). The Baltimore Workplace Civility Study. Recuperado el 16 de octubre de 2007, del sitio Web de Civilityworks: http://www.ubalt.edu/jfi/jfi/reports/civility.PDF
Fox, S., Spector, P. E. y Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59, 291-309.
Garrido, E., Herrero, C. y Masip, J. (2004). Teoría Cognitiva social de la conducta moral y de la delictiva. En F. Pérez (Ed.). In memoriam Alexandri Baratta (pp. 379-414). Salamanca, España: Universidad de Salamanca
Gil-Monte, P. R., Carretero, N., Roldán, M. D. y Caro, M. (2006). Estudio piloto sobre la prevalencia del acoso psicológico (mobbing) en trabajadores de centros de atención a personas con discapacidad. Aletheia, 23, 7-16.
Giraldo, J. (2005). Perspectiva del acoso laboral en el contexto colombiano. Diversitas: Perspectivas en Psicología, 1 (2), 205-216.
Greenberg, J. y Alge, B. J. (1998). Aggressive reactions to workplace injustice. In R. W. Griffin, A. O‘Leary-Kelly, y J. M. Collins (Eds.). Dysfunctional behavior in organizations: Violent and deviant behaviors (pp. 43-81). Stamford, CT.: JAI Press.
Guic, E., Bilbao, M. A, y Bertin, C. (2002). Estrés laboral y salud en una muestra de ejecutivos chilenos. Revista Médica de Chile, 130 (10), 1101-1112.
Hanson, M.F. (2001). Classroom incivility: Management practices in large lecture course (Doctoral dissertation, South Dakota State University, 2000). Dissertation Abstracts International, 61, 2618.
Hoel, H., Faragher, B. y Cooper, G. P. (2004). Bullying is detrimental to health, but all bullying behaviours are not necessarily equally damaging. British Journal of Guidance y Counselling, 32 (3), 367-387.
Hornstein, H. A. (2003, november/december). Workplace incivility: An unavoidable product of human nature and organizational nurturing. Ivey Business Journal, Article 21. Recuperated on October 16 of 2008, of http://www.iveybusinessjournal.com/topics.asp?intTopic_ID=4
Hutton, S. A. (2006). Workplace incivility: state of the science. Journal Nursering Administration, 36 (1), 22-28.
Hutton, S. y Gates, D. (2008). Workplace incivility and productivity losses among direct care staff. AAOHN Journal, 56 (4), 168-175.
Indiana University Center for Survey Research. (2000, June 14). A survey on academic incivility at Indiana University: Preliminary report. Recuperado el 15 de octubre de 2008, de http://www.indiana.edu/~csr/Civility%20PreReport.pdf
Johnson, P. R. y Indvik, J. (2001). Slings and arrows of rudeness: Incivility in the workplace. Journal of Management Development, 20, 705-713.
Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5 (2), 165-184.
Lim, S. y Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: the interface and impact of general incivility and sexual harassment. Journal Applied Psychology, 90 (3), 483-96.
Lim, S., Cortina, L. M. y Magley, V. J. (2008). Personal and workgroup incivility: impact on work and health outcomes. Journal of Applied Psychology, 93 (1), 95-107.
Luparell, S. (2007). The effects of student incivility on nursing faculty. Journal Nursering Education, 46 (1), 15-19.
Lutgen-Sandvik, P., Tracy, S. J. y Alberts, J. K. (2007). Burned by bullying in the American work place: Prevalence, perception, degree, and impact. Journal of Management Studies, 44, 837-862.
Martin, R. J. y Hine, D. W. (2005). Development and Validation of the Uncivil Workplace Behavior Questionnaire. Journal of Occupational Health Psychology, 10 (4), 477-490.
Martinko, M. J., Gundlach, M. J. y Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10 (1-2), 36-50.
Miller, R. S. (2000). Breaches of propriety. In R. M. Kowalski (Ed.). Behaving badly: Aversive behaviors in interpersonal relationships (pp. 25-42). Washington, DC.: American Psychological Association.
Montgomery, K., Kane, K. y Vance, C. (2004). Accounting for Differences in Norms of Respect: A Study of Assessments of Incivility. Group and Organization Management, 29 (2), 248-268.
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https://actacolombianapsicologia.ucatolica.edu.co/article/download/299/304
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institution UNIVERSIDAD CATÓLICA DE COLOMBIA
thumbnail https://nuevo.metarevistas.org/UNIVERSIDADCATOLICADECOLOMBIA/logo.png
country_str Colombia
collection Acta Colombiana de Psicología
title Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
spellingShingle Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
Quiceno, Japcy Margarita
Báez León, Carmen
Vinaccia, Stefano
Workplace incivility
Job stress
Counterproductive work behavior
Incivismo en el lugar de trabajo
Estrés laboral
Comportamientos contraproducentes en el lugar de trabajo
Falta de civismo no sítio de trabalho
Estresse de trabalho
Comportamentos contraproducentes no sítio de trabalho
title_short Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
title_full Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
title_fullStr Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
title_full_unstemmed Incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
title_sort incivismo en el lugar de trabajo : un nuevo factor de estrés laboral.
title_eng Workplace incivility : a new factor of job stress.
description El siguiente trabajo presenta una revisión sobre el constructo “incivismo” en el lugar de trabajo. Se retoma el origen de este constructo, las definiciones, conceptos, diferencias con otros constructos de comportamientos contraproducentes en el trabajo, el proceso de escalada en forma de espiral que se puede dar para transformarse en otras formas más severas de conflicto laboral como mobbing, entre otros. Igualmente, se hace mención de las características personales y organizacionales que fomentan el “incivismo” en el lugar de trabajo, las estrategias organizacionales para prevenirlo y los instrumentos y estudios relacionados con el tema hasta el momento. Por último, se hace referencia del impacto de este nuevo constructo sobre el bienestar de la persona y la organización al considerársele como un nuevo factor de estrés laboral.
description_eng The following paper presents a review about the construct of Workplace Incivility. The origin of this construct, its definitions, concepts and differences with other counterproductive work behavior constructs are analyzed, as well as the process of its escalation in the form of a spiral that can be transformed into other forms of job conflict such as mobbing. This article, also examines the personal and organizational characteristics that foment Workplace Incivility, the organizational strategies for preventing it and the instruments and studies related to the topic that have been developed up to the present. Finally, this review describes the impact that this new construct is having on the person’s and the organizational well-being as a new factor of job distress.
author Quiceno, Japcy Margarita
Báez León, Carmen
Vinaccia, Stefano
author_facet Quiceno, Japcy Margarita
Báez León, Carmen
Vinaccia, Stefano
topic Workplace incivility
Job stress
Counterproductive work behavior
Incivismo en el lugar de trabajo
Estrés laboral
Comportamientos contraproducentes en el lugar de trabajo
Falta de civismo no sítio de trabalho
Estresse de trabalho
Comportamentos contraproducentes no sítio de trabalho
topic_facet Workplace incivility
Job stress
Counterproductive work behavior
Incivismo en el lugar de trabajo
Estrés laboral
Comportamientos contraproducentes en el lugar de trabajo
Falta de civismo no sítio de trabalho
Estresse de trabalho
Comportamentos contraproducentes no sítio de trabalho
topicspa_str_mv Incivismo en el lugar de trabajo
Estrés laboral
Comportamientos contraproducentes en el lugar de trabajo
Falta de civismo no sítio de trabalho
Estresse de trabalho
Comportamentos contraproducentes no sítio de trabalho
citationvolume 11
citationissue 2
publisher Universidad Católica de Colombia
ispartofjournal Acta Colombiana de Psicología
source https://actacolombianapsicologia.ucatolica.edu.co/article/view/299
language spa
format Article
rights https://creativecommons.org/licenses/by-nc-sa/4.0/
Japcy Margarita Quiceno, Carmen Báez León, Stefano Vinaccia - 2008
info:eu-repo/semantics/openAccess
http://purl.org/coar/access_right/c_abf2
references Andersson, L. M. y Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452-471.
Báez, C. (2008). Incivismo entre compañeros de trabajo: el inicio de la violencia. Revista ROL de enfermería, 31 (2), 28-32.
Baron, R. A. y Neuman, J. H. (1996). Workplace violence and workplace aggression: Evidence on their relative frequency and potential causes. Aggressive Behavior, 22, 161-173.
Bowling, N. A. y Beehr, A. (2006). Workplace Harassment from the Victim’s Perspective: a Theoretical Model and Metaanalysis. Journal of Applied Psychology, 91 (7), 998-1012.
Brown, P. y. Levinson, S. C. (1987). Politeness: Some universal in language usage. New York: Cambridge University Press
Carter, S. L. (1998). Civility: Manners, morals, and the etiquette of democracy. New York: Basic Books
Camps, V. y Giner, S. (2005). Manual de civismo (5ª. ed.). Barcelona, España: Ariel.
Clark, C. M. (2004). Incivility in nursing education: A pilot study on faculty and student perspectives. Unpublished manuscript.
Clark, C. M. (2008). Student perspectives on faculty incivility in nursing education: an application of the concept of rankism. Nursing Outlook, 56 (1), 4-8.
Clark, C. M. y Springer, P. J. (2007). Incivility in nursing education: a descriptive study of definitions and prevalence. Journal Nursering Education, 46 (1), 7-14.
Cortina, L. M., Magley, V. J. y Lim, S. G. (2002). Individual differences in response to incivility in the workplace. Paper presented at the annual meeting of the Academy of Management, August, Denver, CO.
Cortina, L. M., Magley, V. J., Williams, J. H. y Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 64-80.
Dion, M. (2006). The impact of workplace incivility and occupational stress on the job satisfaction and turnover intention of acute care nurses. Paper presented at the ATHENA Research Conference-Advancing Toward Health: Evidence-based Nursing Applications, April 13, University of Connecticut (C.T) School of Nursing, Farmington.
Edelberg, G.S. (2008). La mala educación en la empresa. Recuperado 14 de octubre de 2008, del sitio Web de Guillermo S. Edelberg: http://www.guillermoedelberg.com.ar/
Elias, N. (1982). The history of manners. New York: Pantheon Estes, B. y Wang, J. (2008). Workplace Incivility: Impacts on Individual and Organizational Performance. Human Resource Development Review, 7 (2), 218-240.
Felblinger, D. M. (2008). Incivility and bullying in the workplace and nurses’ shame responses. Journal of Obstetric, Gynecologic, y Neonatal Nursing, 37 (2), 234-241.
Forni, P. M., Buccino, D. L., Greene, R. E., Freedman, N. M., Stevens, D. y Stack, T. (2003). The Baltimore Workplace Civility Study. Recuperado el 16 de octubre de 2007, del sitio Web de Civilityworks: http://www.ubalt.edu/jfi/jfi/reports/civility.PDF
Fox, S., Spector, P. E. y Miles, D. (2001). Counterproductive work behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59, 291-309.
Garrido, E., Herrero, C. y Masip, J. (2004). Teoría Cognitiva social de la conducta moral y de la delictiva. En F. Pérez (Ed.). In memoriam Alexandri Baratta (pp. 379-414). Salamanca, España: Universidad de Salamanca
Gil-Monte, P. R., Carretero, N., Roldán, M. D. y Caro, M. (2006). Estudio piloto sobre la prevalencia del acoso psicológico (mobbing) en trabajadores de centros de atención a personas con discapacidad. Aletheia, 23, 7-16.
Giraldo, J. (2005). Perspectiva del acoso laboral en el contexto colombiano. Diversitas: Perspectivas en Psicología, 1 (2), 205-216.
Greenberg, J. y Alge, B. J. (1998). Aggressive reactions to workplace injustice. In R. W. Griffin, A. O‘Leary-Kelly, y J. M. Collins (Eds.). Dysfunctional behavior in organizations: Violent and deviant behaviors (pp. 43-81). Stamford, CT.: JAI Press.
Guic, E., Bilbao, M. A, y Bertin, C. (2002). Estrés laboral y salud en una muestra de ejecutivos chilenos. Revista Médica de Chile, 130 (10), 1101-1112.
Hanson, M.F. (2001). Classroom incivility: Management practices in large lecture course (Doctoral dissertation, South Dakota State University, 2000). Dissertation Abstracts International, 61, 2618.
Hoel, H., Faragher, B. y Cooper, G. P. (2004). Bullying is detrimental to health, but all bullying behaviours are not necessarily equally damaging. British Journal of Guidance y Counselling, 32 (3), 367-387.
Hornstein, H. A. (2003, november/december). Workplace incivility: An unavoidable product of human nature and organizational nurturing. Ivey Business Journal, Article 21. Recuperated on October 16 of 2008, of http://www.iveybusinessjournal.com/topics.asp?intTopic_ID=4
Hutton, S. A. (2006). Workplace incivility: state of the science. Journal Nursering Administration, 36 (1), 22-28.
Hutton, S. y Gates, D. (2008). Workplace incivility and productivity losses among direct care staff. AAOHN Journal, 56 (4), 168-175.
Indiana University Center for Survey Research. (2000, June 14). A survey on academic incivility at Indiana University: Preliminary report. Recuperado el 15 de octubre de 2008, de http://www.indiana.edu/~csr/Civility%20PreReport.pdf
Johnson, P. R. y Indvik, J. (2001). Slings and arrows of rudeness: Incivility in the workplace. Journal of Management Development, 20, 705-713.
Leymann, H. (1996). The content and development of mobbing at work. European Journal of Work and Organizational Psychology, 5 (2), 165-184.
Lim, S. y Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: the interface and impact of general incivility and sexual harassment. Journal Applied Psychology, 90 (3), 483-96.
Lim, S., Cortina, L. M. y Magley, V. J. (2008). Personal and workgroup incivility: impact on work and health outcomes. Journal of Applied Psychology, 93 (1), 95-107.
Luparell, S. (2007). The effects of student incivility on nursing faculty. Journal Nursering Education, 46 (1), 15-19.
Lutgen-Sandvik, P., Tracy, S. J. y Alberts, J. K. (2007). Burned by bullying in the American work place: Prevalence, perception, degree, and impact. Journal of Management Studies, 44, 837-862.
Martin, R. J. y Hine, D. W. (2005). Development and Validation of the Uncivil Workplace Behavior Questionnaire. Journal of Occupational Health Psychology, 10 (4), 477-490.
Martinko, M. J., Gundlach, M. J. y Douglas, S. C. (2002). Toward an integrative theory of counterproductive workplace behavior: A causal reasoning perspective. International Journal of Selection and Assessment, 10 (1-2), 36-50.
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