Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento
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Objetivo. Evaluar la relación entre las fuentes de información y la capacidad de absorción y cómo esta capacidad mejora el desempeño innovador de una empresa. Metodología. El estudio presenta evidencias basadas en una muestra de 212 P-ESIC y 355 T-ESIC peruanas. En la investigación se aplicó un enfoque de modelo de ecuaciones estructurales por medio del software AMOS; mientras que para el análisis de mediación se utilizó el software PROCESS. Resultados. Se encontró que cuando las ESIC son expuestas a fuentes de información internas, del mercado, institucionales, así como a otras fuentes, están en mejores condiciones para desarrollar innovaciones. Sin embargo esta condición no es suficiente, pues es necesario desarrollar la capacidad dinámic... Ver más
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Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento Koch, A. and Strotmann, H. (2008). Absorptive capacity and innovation in the knowledge intensive business service sector. Economics of Innovation and New Technology, 17(6), 511-531. https://doi.org/10.1080/10438590701222987 Pina, K. and Tether, B.S. (2016). Towards understanding variety in knowledge intensive business services by distinguishing their knowledge bases. Research Policy, 45(2), 401-41. https://doi.org/10.1016/j.respol.2015.10.005 Muller, E. and Doloreux, D. (2009). What we should know about knowledge-intensive business services. Technology in Society, 31(1), 64-72. https://doi.org/10.1016/j.techsoc.2008.10.001 Moreno-Gómez, J. (2020). Analysis of the role of process innovation on export propensity in KIBS and nonKIBS firms in Colombia. Competitiveness Review: An International Business Journal, 31(3), 497-512. https://doi.org/10.1108/CR-12-2019-0154 Miles, I. (2005). Knowledge intensive business services: Prospects and policies. Foresight, 7(6), 39-63. https://doi.org/10.1108/14636680510630939 Lyu, C. et al. (2022). Social capital and innovation performance of digital firms: Serial mediation effect of cross-border knowledge search and absorptive capacity. Journal of Innovation & Knowledge, 7(2), 100187. https://doi.org/10.1016/j.jik.2022.100187 Lejpras, A. (2019). Determinants of export performance: Differences between service and manufacturing SMEs. Service Business, 13(1), 171-198. https://doi.org/10.1007/s11628-018-0376-7 Leiponen, A. (2005). Organization of knowledge and innovation: the case of Finnish business services. Industry & Innovation, 12(1), 185-203. https://doi.org/10.1080/13662710500087925 Laursen, K. and Salter, A. (2006). Open for innovation: the role of openness in explaining innovation performance among UK manufacturing firms. Strategic Management Journal, 27(2), 131-150. https://doi.org/10.1002/smj.507 Lafuente, E. (2019). Determinants of innovation performance. Academia Revista Latinoamericana de Administración, 32(1), 40-62. https://doi.org/10.1108/ARLA-10-2017-0309 Lafuente, E., Vaillant, Y. and Leiva, J.C. (2018). Sustainable and traditional product innovation without scale and experience, but only for KIBS! Sustainability, 10(4), 1169. https://doi.org/10.3390/su10041169 Johannissson, B. (1998). Personal networks in emerging knowledge-based firms: Spatial and functional patterns. Entrepreneurship & Regional Development, 10(4), 297-312. https://doi.org/10.1080/08985629800000017 Rammer, C., Czarnitzki, D. and Spielkamp, A. (2009). Innovation success of non-R&D-performers: Substituting technology by management in SMEs. Small Business Economics, 33(1), 35-58. https://doi.org/10.1007/s11187-009-9185-7 Jiménez, B.M., Hernández, E.G. y Gutiérrez, J.L.G. (2016). Evaluación específica de los procesos de Burnout: Burnout de profesorado y de enfermería. Revista Interamericana de Psicología Ocupacional, 20(1), 36-54. Heredia, J.A. et al. (2019). New approach to the innovation process in emerging economies: the manufacturing sector case in Chile and Peru. Technovation, 79, 35-55. https://doi.org/10.1016/j.technovation.2018.02.012 Hair, Jr. J.F. et al. (2014). Partial least squares structural equation modeling (PLS-SEM) Using R. Cham, Switzerland: Springer Nature. Hair, Jr. J.F. et al. (2010). Multivariate data analysis. New York, USA: Pearson. Freel, M. (2006). Patterns of Technological Innovation in Knowledge-Intensive Business Services. Industry & Innovation, 13(3), 335-358. https://doi.org/10.1080/13662710600859157 Fornell, C. and Larcker, D.F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104 Ferreras-Méndez, J.L. et al. (2015). Depth and breadth of external knowledge search and performance: the mediating role of absorptive capacity. Industrial Marketing Management, 47, 86-97. https://doi.org/10.1016/j.indmarman.2015.02.038 Escribano, A., Fosfuri, A. and Tribó, J.A. (2009). Managing external knowledge flows: the moderating role of absorptive capacity. Research Policy, 38(1), 96-105. https://doi.org/10.1016/j.respol.2008.10.022 Duan, Y., Wang, W. and Zhou, W. (2020). The multiple mediation effect of absorptive capacity on the organizational slack and innovation performance of high-tech manufacturing firms: Evidence from Chinese firms. International Journal of Production Economics, 229(4), 107754. https://doi.org/10.1016/j.ijpe.2020.107754 dos Santos, C. and Di Serio, L.C. (2017). An it multinational company innovating in the Latin America region based on external signals: an exploratory case study of how a global T-KIBS company innovates acquiring external signals and converting them into innovation. Revista de Gestão e Tecnologia, 7(2), 37-48. https://doi.org/10.22279/navus.2017.v7n2.p37-48.474 Doloreux, D. and Shearmur, R. (2012). Collaboration, information and the geography of innovation in knowledge intensive business services. Journal of Economic Geography, 12(1), 79-105. https://doi.org/10.1093/jeg/lbr003 Pinto, H., Fernández-Esquinas, M. and Uyarra, E. (2015). Universities and knowledge-intensive business services (KIBS) as sources of knowledge for innovative firms in peripheral regions. Regional Studies, 49(11), 1873-1891. https://doi.org/10.1080/00343404.2013.857396 Rodriguez, M., Doloreux, D. and Shearmur, R. (2017). Variety in external knowledge sourcing and innovation novelty: Evidence from the KIBS sector in Spain. Technovation, 68, 35-43. https://doi.org/10.1016/j.technovation.2017.06.003 Cohen, W.M. and Levinthal, D.A. (1990). Absorptive Capacity: a New Perspective on Learning and Innovation. Administrative Science Quarterly, 35(1), 128-152. https://doi.org/10.2307/2393553 Thornhill, S. (2006). Knowledge, innovation and firm performance in high- and low-technology regimes. Journal of Business Venturing, 21(5), 687-703. https://doi.org/10.1016/j.jbusvent.2005.06.001 Text http://purl.org/coar/access_right/c_abf2 info:eu-repo/semantics/openAccess http://purl.org/coar/version/c_970fb48d4fbd8a85 info:eu-repo/semantics/publishedVersion http://purl.org/coar/resource_type/c_6501 info:eu-repo/semantics/article Zhao, X., Lynch, J.G. and Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206. https://doi.org/10.1086/651257 Zahra, S.A. and George, G. (2002). Absorptive Capacity: a Review, Reconceptualization, and Extension. The Academy of Management Review, 27(2), 185-203. https://doi.org/10.2307/4134351 Xie, X., Zou, H. and Qi, G. (2018). Knowledge absorptive capacity and innovation performance in high-tech companies: a multi-mediating analysis. Journal of Business Research, 88(C), 289-297. https://doi.org/10.1016/j.jbusres.2018.01.019 Vaillant, Y. et al. (2021). Regions on course for the Fourth Industrial Revolution: the role of a strong indigenous T-KIBS sector. Regional Studies, 55(10- 11), 1816-1828. https://doi.org/10.1080/00343404.2021.1899157 Tseng, C.-Y., Chang, D. and Hung, C.H. (2011). Knowledge absorptive capacity and innovation performance in KIBS. Journal of Knowledge Management, 15(6), 971-983. https://doi.org/10.1108/13673271111179316 Rosales-Soto, A., Preciado-Ortiz, C.L. y ArechavalaVargas, R. (2020). Mapeo de tendencias, producción y cooperación científica de la gestión del conocimiento en los servicios empresariales intensivos en conocimiento (KIBS) en un periodo de 20 años: un enfoque bibliométrico. Administración y Organizaciones, 23(44), 73-102. https://doi.org/10.24275/uam/xoc/dcsh/rayo/2020v23n44/Rosales Teixeira, A.A. and Santos, L.C.B.D. (2016). Innovation performance in service companies and KIBS visà-vis manufacturing: the relevance of absorptive capacity and openness. Revista Brasileira de Gestão de Negócios, 18(59), 43-66. https://doi.org/10.7819/rbgn.v18i59.2215 Sun, Y. et al. (2019). How do IT users' attributes influence innovative use of IT: the mediating role of individual absorptive capacity. IEEE Access, 7, 50718-50733. https://doi.org/10.1109/ACCESS.2019.2911197 Strambach, S. (2008). Knowledge-Intensive Business Services (KIBS) as drivers of multilevel knowledge dynamics. International Journal of Services Technology and Management, 10(2/3/4), 152-174. https://doi.org/10.1504/IJSTM.2008.022117 Seclen-Luna, J.P. and Moya-Fernández, P. (2022). Increase in Market Share or Opening of New Markets Abroad? Effects of innovation, employee level of education and external sources of knowledge in KIBS. Ekonomiaz, 102(2), 172-217. Seclen-Luna, J.P. et al. (2022). Innovation in Micro Firms Builders of Machine Tool? Effects of T-KIBS on technological and non-technological innovations. Revista Brasileira de Gestão de Negócios, 24(1), 144-158. https://doi.org/10.7819/rbgn.v24i1.4163 Seclen-Luna, J.P. and Moya-Fernández, P. (2020). Exploring the relationship between KIBS co-location and the innovativeness of the manufacturing firms in Latin America. Journal of Regional Research, 48(3), 69-84. https://doi.org/10.38191/iirr-jorr.20.021 Seclen-Luna, J.P. and Barrutia-Güenaga, J. (2018). KIBS and innovation in Machine Tool Manufacturers. Evidence from the Basque Country. International Journal of Business Environment, 10(2), 112-131. https://doi.org/10.1504/IJBE.2018.095808 Schoenmakers, W. and Duysters, G. (2006). Learning in strategic technology alliances. Technology Analysis & Strategic Management, 18(2), 245-264. https://doi.org/10.1080/09537320600624162 Schmidt, T. (2010). Absorptive Capacity-One Size Fits All? A Firm-Level Analysis of Absorptive Capacity for Different Kinds of Knowledge. Managerial and Decision Economics, 31(1), 1-18. https://doi.org/10.1002/mde.1423 Savic, M., Lawton, H. and Bournakis, I. (2020). Innovation and external knowledge sources in knowledge intensive business services (KIBS): Evidence from de-industrialized UK regions. Entrepreneurship & Regional Development, 32(9-10), 805-826. https://doi.org/10.1080/08985626.2020.1789751 Rubalcaba, L., Lagunes, H. and Reynoso, J. (2018). Service innovation in developing economies. En Gallouj, F. and Djellal, F. (Eds.), A Research Agenda for Service Innovation (pp. 68-84). Cheltenham, England: Edward Elgar Publishing. https://doi.org/10.4337/9781786433459.00008 Doloreux, D., Freel, M.S. and Shearmur, R.G. (2010). Knowledge-intensive business services: Geography and innovation. Burlington, USA: Ashgate Publishing. Corrocher, N. and Cusmano, L. (2012). The "KIBS Engine" of Regional Innovation Systems: Empirical Evidence from European Regions. Regional Studies, 48(7), 1212-1226. https://doi.org/10.1080/00343404.2012.731045 Ciriaci, D., Montresor, S. and Palma, D. (2015). Do KIBS make manufacturing more innovative? An empirical investigation of four European countries. Technological Forecasting and Social Change, 95, 135-151. https://doi.org/10.1016/j.techfore.2015.02.008 Capacidade de absorção Chichkanov, N., Miles, I. and Belousova, V. (2021). Drivers for innovation in KIBS: Evidence from Russia. The Service Industries Journal, 41(7-8), 489- 511. https://doi.org/10.1080/02642069.2019.1570151 Artículo de revista Núm. 2 , Año 2023 : Julio-Diciembre 2 10 Economia emergente Tamaño Desempenho innovador Fontes de informação text/html Empresas de serviços intensivos em conhecimento Economía emergente Tamaño Desempeño innovador Capacidad de absorción Fuentes de información Empresas de servicios intensivos del conocimiento Del Carpio Gallegos, Javier Fernando Objetivo. Evaluar la relación entre las fuentes de información y la capacidad de absorción y cómo esta capacidad mejora el desempeño innovador de una empresa. Metodología. El estudio presenta evidencias basadas en una muestra de 212 P-ESIC y 355 T-ESIC peruanas. En la investigación se aplicó un enfoque de modelo de ecuaciones estructurales por medio del software AMOS; mientras que para el análisis de mediación se utilizó el software PROCESS. Resultados. Se encontró que cuando las ESIC son expuestas a fuentes de información internas, del mercado, institucionales, así como a otras fuentes, están en mejores condiciones para desarrollar innovaciones. Sin embargo esta condición no es suficiente, pues es necesario desarrollar la capacidad dinámica (denominada capacidad de absorción). Conclusiones. Este estudio contribuye a comprender mejor el comportamiento innovador de las ESIC en una economía emergente como la peruana, ya que tiene en cuenta que las economías emergentes presentan características diferentes a las de las economías más desarrolladas. También se verificó que la capacidad de absorción no media en la relación entre las fuentes de información y el desempeño innovador en los dos grupos de empresas ESIC analizadas. application/pdf Publication text/xml https://creativecommons.org/licenses/by-nc-sa/4.0 Cabrera, M.M., Mejías, A. y Rodríguez, E. (2008). Validación de una escala de medición para gestionar los factores de riesgos psicosociales en el personal de las pymes de valencianas. Revista Ingeniería Industrial, 7(2), 99-110. Cabeza-Pullés, D., Fernández-Pérez, V. and RoldánBravo, M.I. (2020). Internal networking and innovation ambidexterity: the mediating role of knowledge management processes in university research. European Management Journal, 38(3), 450-461. https://doi.org/10.1016/j.emj.2019.12.008 Bocquet, R., Brion, S. and Mothe, C. (2016). The Role of Cluster Intermediaries for KIBS' Resources and Innovation. Journal of Small Business Management, 54(S1), 256-277. https://doi.org/10.1111/jsbm.12298 Ashok, M., Narula, R. and Martínez-Noya, A. (2016). How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20(5), 1004- 1024. https://doi.org/10.1108/JKM-11-2015-0429 Arvanitis, S. (2008). Explaining innovative activity in service industries: Micro data evidence for Switzerland. Economics of Innovation and New Technology, 17(3), 209-225. https://doi.org/10.1080/10438590601004220 Sabaneta: Fundación Universitaria Ceipa, 2014- Aloini, D. et al. (2015). Technological strategy, open innovation and innovation performance: Evidences on the basis of a structural-equation-model approach. Measuring Business Excellence, 19(3), 22-41. https://doi.org/10.1108/MBE-04-2015-0018 Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0. Revista Perspectiva Empresarial - 2024 Ardito, L. et al. (2020). The influence of inbound open innovation on ambidexterity performance: Does it pay to source knowledge from supply chain stakeholders? Journal of Business Research, 119(2), 321-329. https://doi.org/10.1016/j.jbusres.2018.12.043 Español Revista Perspectiva Empresarial https://revistas.ceipa.edu.co/index.php/perspectiva-empresarial/article/view/847 Emerging economy Analysis of the innovation performance of knowledge-intensive service companies Objective. To evaluate the relationship between information sources and absorptive capacity and how this capacity enhances a firm’s innovation performance. Methodology. The study presents evidence based on a sample of 212 P-ESICs and 355 T-ESICs from Peru. The research applied a structural equation modeling approach using AMOS software. PROCESS software was employed for conducting the mediation analysis. Results. It was discovered that ESICs are more capable of developing innovations when they are exposed to information from internal, market, institutional, and other sources. However, this condition alone is insufficient as it is necessary to develop the dynamic capability (also referred to as absorptive capacity). Conclusions. This study enhances comprehension of the innovation behavior of ESICs in an emerging economy, specifically the Peruvian one, by acknowledging the distinctive attributes that distinguish emerging economies from more developed ones. Furthermore, in the two categories of ESICs firms analyzed, it was confirmed that absorptive capacity does not mediate the relationship between information sources and innovation performance. Knowledge-intensive service firms Information sources Absorptive capacity Innovation performance Size Journal article 2024-06-25 https://doi.org/10.16967/23898186.847 https://revistas.ceipa.edu.co/index.php/perspectiva-empresarial/article/download/847/1169 https://revistas.ceipa.edu.co/index.php/perspectiva-empresarial/article/download/847/1170 https://revistas.ceipa.edu.co/index.php/perspectiva-empresarial/article/download/847/1192 2024-06-25T13:46:44Z 2024-06-25T13:46:44Z 2389-8186 2389-8194 69 52 10.16967/23898186.847 |
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CEIPA BUSINESS SCHOOL |
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https://nuevo.metarevistas.org/CEIPABUSINESSSCHOOL/logo.png |
country_str |
Colombia |
collection |
Revista Perspectiva Empresarial |
title |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
spellingShingle |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento Del Carpio Gallegos, Javier Fernando Capacidade de absorção Economia emergente Tamaño Desempenho innovador Fontes de informação Empresas de serviços intensivos em conhecimento Economía emergente Tamaño Desempeño innovador Capacidad de absorción Fuentes de información Empresas de servicios intensivos del conocimiento Emerging economy Knowledge-intensive service firms Information sources Absorptive capacity Innovation performance Size |
title_short |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
title_full |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
title_fullStr |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
title_full_unstemmed |
Análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
title_sort |
análisis del desempeño innovador de las empresas de servicios intensivos del conocimiento |
title_eng |
Analysis of the innovation performance of knowledge-intensive service companies |
description |
Objetivo. Evaluar la relación entre las fuentes de información y la capacidad de absorción y cómo esta capacidad mejora el desempeño innovador de una empresa. Metodología. El estudio presenta evidencias basadas en una muestra de 212 P-ESIC y 355 T-ESIC peruanas. En la investigación se aplicó un enfoque de modelo de ecuaciones estructurales por medio del software AMOS; mientras que para el análisis de mediación se utilizó el software PROCESS. Resultados. Se encontró que cuando las ESIC son expuestas a fuentes de información internas, del mercado, institucionales, así como a otras fuentes, están en mejores condiciones para desarrollar innovaciones. Sin embargo esta condición no es suficiente, pues es necesario desarrollar la capacidad dinámica (denominada capacidad de absorción). Conclusiones. Este estudio contribuye a comprender mejor el comportamiento innovador de las ESIC en una economía emergente como la peruana, ya que tiene en cuenta que las economías emergentes presentan características diferentes a las de las economías más desarrolladas. También se verificó que la capacidad de absorción no media en la relación entre las fuentes de información y el desempeño innovador en los dos grupos de empresas ESIC analizadas.
|
description_eng |
Objective. To evaluate the relationship between information sources and absorptive capacity and how this capacity enhances a firm’s innovation performance. Methodology. The study presents evidence based on a sample of 212 P-ESICs and 355 T-ESICs from Peru. The research applied a structural equation modeling approach using AMOS software. PROCESS software was employed for conducting the mediation analysis. Results. It was discovered that ESICs are more capable of developing innovations when they are exposed to information from internal, market, institutional, and other sources. However, this condition alone is insufficient as it is necessary to develop the dynamic capability (also referred to as absorptive capacity). Conclusions. This study enhances comprehension of the innovation behavior of ESICs in an emerging economy, specifically the Peruvian one, by acknowledging the distinctive attributes that distinguish emerging economies from more developed ones. Furthermore, in the two categories of ESICs firms analyzed, it was confirmed that absorptive capacity does not mediate the relationship between information sources and innovation performance.
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author |
Del Carpio Gallegos, Javier Fernando |
author_facet |
Del Carpio Gallegos, Javier Fernando |
topicspa_str_mv |
Capacidade de absorção Economia emergente Tamaño Desempenho innovador Fontes de informação Empresas de serviços intensivos em conhecimento Economía emergente Tamaño Desempeño innovador Capacidad de absorción Fuentes de información Empresas de servicios intensivos del conocimiento |
topic |
Capacidade de absorção Economia emergente Tamaño Desempenho innovador Fontes de informação Empresas de serviços intensivos em conhecimento Economía emergente Tamaño Desempeño innovador Capacidad de absorción Fuentes de información Empresas de servicios intensivos del conocimiento Emerging economy Knowledge-intensive service firms Information sources Absorptive capacity Innovation performance Size |
topic_facet |
Capacidade de absorção Economia emergente Tamaño Desempenho innovador Fontes de informação Empresas de serviços intensivos em conhecimento Economía emergente Tamaño Desempeño innovador Capacidad de absorción Fuentes de información Empresas de servicios intensivos del conocimiento Emerging economy Knowledge-intensive service firms Information sources Absorptive capacity Innovation performance Size |
citationvolume |
10 |
citationissue |
2 |
citationedition |
Núm. 2 , Año 2023 : Julio-Diciembre |
publisher |
Sabaneta: Fundación Universitaria Ceipa, 2014- |
ispartofjournal |
Revista Perspectiva Empresarial |
source |
https://revistas.ceipa.edu.co/index.php/perspectiva-empresarial/article/view/847 |
language |
Español |
format |
Article |
rights |
http://purl.org/coar/access_right/c_abf2 info:eu-repo/semantics/openAccess https://creativecommons.org/licenses/by-nc-sa/4.0 Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0. Revista Perspectiva Empresarial - 2024 |
references |
Koch, A. and Strotmann, H. (2008). Absorptive capacity and innovation in the knowledge intensive business service sector. Economics of Innovation and New Technology, 17(6), 511-531. https://doi.org/10.1080/10438590701222987 Pina, K. and Tether, B.S. (2016). Towards understanding variety in knowledge intensive business services by distinguishing their knowledge bases. Research Policy, 45(2), 401-41. https://doi.org/10.1016/j.respol.2015.10.005 Muller, E. and Doloreux, D. (2009). What we should know about knowledge-intensive business services. Technology in Society, 31(1), 64-72. https://doi.org/10.1016/j.techsoc.2008.10.001 Moreno-Gómez, J. (2020). Analysis of the role of process innovation on export propensity in KIBS and nonKIBS firms in Colombia. Competitiveness Review: An International Business Journal, 31(3), 497-512. https://doi.org/10.1108/CR-12-2019-0154 Miles, I. (2005). Knowledge intensive business services: Prospects and policies. Foresight, 7(6), 39-63. https://doi.org/10.1108/14636680510630939 Lyu, C. et al. (2022). Social capital and innovation performance of digital firms: Serial mediation effect of cross-border knowledge search and absorptive capacity. Journal of Innovation & Knowledge, 7(2), 100187. https://doi.org/10.1016/j.jik.2022.100187 Lejpras, A. (2019). Determinants of export performance: Differences between service and manufacturing SMEs. Service Business, 13(1), 171-198. https://doi.org/10.1007/s11628-018-0376-7 Leiponen, A. (2005). Organization of knowledge and innovation: the case of Finnish business services. Industry & Innovation, 12(1), 185-203. https://doi.org/10.1080/13662710500087925 Laursen, K. and Salter, A. (2006). Open for innovation: the role of openness in explaining innovation performance among UK manufacturing firms. Strategic Management Journal, 27(2), 131-150. https://doi.org/10.1002/smj.507 Lafuente, E. (2019). Determinants of innovation performance. Academia Revista Latinoamericana de Administración, 32(1), 40-62. https://doi.org/10.1108/ARLA-10-2017-0309 Lafuente, E., Vaillant, Y. and Leiva, J.C. (2018). Sustainable and traditional product innovation without scale and experience, but only for KIBS! Sustainability, 10(4), 1169. https://doi.org/10.3390/su10041169 Johannissson, B. (1998). Personal networks in emerging knowledge-based firms: Spatial and functional patterns. Entrepreneurship & Regional Development, 10(4), 297-312. https://doi.org/10.1080/08985629800000017 Rammer, C., Czarnitzki, D. and Spielkamp, A. (2009). Innovation success of non-R&D-performers: Substituting technology by management in SMEs. Small Business Economics, 33(1), 35-58. https://doi.org/10.1007/s11187-009-9185-7 Jiménez, B.M., Hernández, E.G. y Gutiérrez, J.L.G. (2016). Evaluación específica de los procesos de Burnout: Burnout de profesorado y de enfermería. Revista Interamericana de Psicología Ocupacional, 20(1), 36-54. Heredia, J.A. et al. (2019). New approach to the innovation process in emerging economies: the manufacturing sector case in Chile and Peru. Technovation, 79, 35-55. https://doi.org/10.1016/j.technovation.2018.02.012 Hair, Jr. J.F. et al. (2014). Partial least squares structural equation modeling (PLS-SEM) Using R. Cham, Switzerland: Springer Nature. Hair, Jr. J.F. et al. (2010). Multivariate data analysis. New York, USA: Pearson. Freel, M. (2006). Patterns of Technological Innovation in Knowledge-Intensive Business Services. Industry & Innovation, 13(3), 335-358. https://doi.org/10.1080/13662710600859157 Fornell, C. and Larcker, D.F. (1981). Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics. Journal of Marketing Research, 18(1), 39-50. https://doi.org/10.1177/002224378101800104 Ferreras-Méndez, J.L. et al. (2015). Depth and breadth of external knowledge search and performance: the mediating role of absorptive capacity. 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