Titulo:
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá
.
Sumario:
La investigación tenía como objetivo analizar el uso del coaching y su relación con el desarrollo del liderazgo y de otras habilidades blandas y describir el estatus del coaching en las empresas en Panamá. Se entrevistaron 20 empresas, 7 multinacionales, 5 regionales y 8 nacionales, de media a grande dimensión, en la ciudad de Panamá, con procesos de coaching en los últimos tres años. La información fue recogida entre marzo y julio de 2018, y la misma fue analizada a través de estadística descriptiva y análisis de contenido. El desarrollo del liderazgo y de la comunicación fueron simultáneamente las motivaciones y los beneficios percibidos más mencionados por las empresas para implementar procesos de coaching. Los procesos efectuados por co... Ver más
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Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá Coaching, Leadership and Soft Skills in Panama Companies La investigación tenía como objetivo analizar el uso del coaching y su relación con el desarrollo del liderazgo y de otras habilidades blandas y describir el estatus del coaching en las empresas en Panamá. Se entrevistaron 20 empresas, 7 multinacionales, 5 regionales y 8 nacionales, de media a grande dimensión, en la ciudad de Panamá, con procesos de coaching en los últimos tres años. La información fue recogida entre marzo y julio de 2018, y la misma fue analizada a través de estadística descriptiva y análisis de contenido. El desarrollo del liderazgo y de la comunicación fueron simultáneamente las motivaciones y los beneficios percibidos más mencionados por las empresas para implementar procesos de coaching. Los procesos efectuados por coaches externos derivan mayoritariamente de necesidades puntales y enfocan en niveles gerenciales y directivos. Cerca de un tercio de las empresas consideró tener una cultura de coaching. La mayoría de las empresas no consideró aplicar instrumentos para medición de los beneficios. La investigación aportó conocimiento sobre la utilización del coaching en las empresas en Panamá, principales motivaciones y beneficios percibidos a nivel de desarrollo del liderazgo, competencias y habilidades blandas. The general objective of this study was to analyze the coaching and its relationship to leadership and development of soft skills, as well as to describe the status of coaching in companies in Panama. 20 companies, 7 multinationals, 5 regional and 8 national companies were interviewed, from medium to large size companies, in Panama City, with coaching processes in the last three years. The information was collected between March and July 2018, and was analyzed through descriptive statistics and content analysis. Leadership development and communication improvement were simultaneously the motivations and perceived benefits most mentioned by companies to implement coaching processes. The processes carried out by external coaches derive mostly from specific needs and focus on management levels. About a third of companies considered having a coaching culture. Most companies did not consider applying specific tools for measuring benefits. The research provided knowledge about the use of coaching in companies in Panama, main motivations, and perceived benefits connected with leadership and soft skills development. Alves Ribeiro, Fátima Coaching Liderazgo Cultura de coaching Habilidades blandas Coaching Leadership Coaching culture Soft skills 2 13 Núm. 13 , Año 2020 : Latitude: Multidisciplinary Research Journal Artículo de revista Journal article 2020-07-05T00:00:00Z 2020-07-05T00:00:00Z 2020-07-05 application/pdf QLU Latitude 2644-4038 2644-4038 https://revistas.qlu.ac.pa/index.php/latitude/article/view/99 10.55946/latitude.v2i13.99 https://doi.org/10.55946/latitude.v2i13.99 spa https://creativecommons.org/licenses/by-nc-sa/4.0/deed.es Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0. 90 118 Baptista, D. and Flores-Lima, R. (2016). Capacitación y Reclutamiento de Personal en los establecimientos de Panamá. BID Banco Interamericano de Desarrollo Boyatzis, R.E., Smith, M.L., Van Oosten, E. & Woolford, L., (2013), ‘Developing resonant leaders through emotional intelligence, vision and coaching’, Organizational Dynamics 42(1), 17–24. [online] Available at: https://doi.org/10.1016/j.orgdyn.2012.12.003 Cardon, A. (2011). Coaching de Equipos. Barcelona: Gestion 2000. Cox, E.; Bachkirova, T. and Clutterbuck, D. (2014). The Complete Handbook of Coaching. 2nd ed. London: Sage Publications. David Megginson, David Clutterbuck, (2006), Creating a coaching culture, Industrial and Commercial Training, Vol. 38 Issue: 5, pp.232-237, Available at: https://doi.org/10.1108/00197850610677670 Deloitte (2017). 2017 Deloitte Global Human Capital Trends. [online] Available at: https://www2.deloitte.com/am/en/pages/human-capital/articles/introduction-human-capital-trends-2017.html. Diedrich, R.C. (1996). An interactive approach to executive coaching. Consulting Psychology Journal: Practice & Research, 48(2), 61–66. [online] Available at: https://doi.org/10.1037/1061-4087.48.2.61 Dippenaar, M. & Schaap, P., (2017), ‘The impact of coaching on the emotional and social intelligence competencies of leaders’, South African Journal of Economic and Management Sciences 20(1), a1460. Available at: https://sajems.org/index.php/sajems/article/view/1460 Doyle, A. (2018). Here is a Look at the Most Important Soft Skills That Employers Seek. [online] The Balance Careers. Available at: https://www.thebalance.com/top-soft-skills-2063721. FYI. For your improvement. (2014). 6th ed. Korn Ferry. Goldsmith, M., Greenberg, C., Robertson, A. and Hu-Chan, M. (2003). Global Leadership. The Next Generation. New Jersey: Pearson Education Inc. ICF International Coach Federation and HCI Human Capital Institute (2014). Building a coaching culture. [online] Available at: https://coachfederation.org/research/building-a-coaching-culture. Icf-es.com. (n.d). Definición del coaching según ICF. [online] Available at: https://www.icf-es.com/mwsicf/sobreicf/definicion-coaching-icf-espana. International Coach Federation and PricewaterhouseCoopers LLP (2017). ICF - Consumer Awareness Study. [online] Available at: https://coachfederation.org/research/consumer-awareness-study . ICF International Coach Federation and PricewaterhouseCoopers LLP (2016). ICF Global Coaching Study. [online] Available at: https://coachfederation.org/research/global-coaching-study. Flores, M. and Melguizo, A. (2018). América Latina tiene la mayor brecha de habilidades del mundo. A continuación, te mostramos cómo arreglarlo. [online] Foro Económico Mundial. Available at: https://es.weforum.org/agenda/2018/03/america-latina-tiene-la-mayor-brecha-de-habilidades-del-mundo-a-continuacion-te-mostramos-como-arreglarlo . Grant, A.M, O’Connor, S.A. (2018). Broadening and building solution-focused coaching: feeling good is not enough, Coaching: An International Journal of Theory, Research and Practice. Available at: https://doi.org/10.1080/17521882.2018.1489868 Grant, A.M. (2014). The Efficacy of Executive Coaching in Times of Organizational Change, Journal of Change Management, 14:2, 258-280, DOI: 10.1080/14697017.2013.805159 Available at: https://doi.org/10.1080/14697017.2013.805159 Grant, A. M., Cavanagh, M. J., & Parker, H. M. (2010). The State of Play in Coaching Today: A Comprehensive Review of the Field International Review of Industrial and Organizational Psychology 2010 (pp. 125–167). Wiley-Blackwell. Grant, A.M., Curtayne, L. and Burton, G. (2009). Executive coaching enhances goal attainment, resilience and workplace well-being: a randomised controlled study. The Journal of Positive Psychology Vol. 4, No. 5, September 2009, 396–407. Coaching Psychology Unit, School of Psychology, University of Sydney, Sydney, NSW, Australia Goldsmith, M. (2009). Executive coaching: a real-world perspective from a real-life coaching practitioner. International Coaching Psychology Review, 4(1), 22–24. Kiel, F., Rimmer, E., Williams, K., & Doyle, M. (1996). Coaching at the top. Consulting Psychology Journal: Practice & Research, 48(2), 67–77. [online] Available at: https://doi.org/10.1037/1061-4087.48.2.67 Jones, R.J., Woods, S.A. & Guillaume, Y.R.F., 2016, ‘The effectiveness of workplace coaching: A meta-analysis of learning and performance outcomes from coaching’, Journal of Occupational and Organizational Psychology 89(2), 249–277. [online] Available at: https:// doi.org/10.1111/joop.12119 ManpowerGroup. (2018). Robots Need Not Apply: Human Solutions in the Skills Revolution - ManpowerGroup. [online] Available at: http://www.manpowergroup.co.uk/the-word-on-work/skills-revolution-human-solutions/. McAlpin, K. (n.d.). Return on investment - Performance Coaching. [online] Performance Coaching. Available at: https://www.performancecoachinginternational.com/return-on-investment/. Passmore, J., Fillery-Travis, A (2011) A critical review of executive coaching research: a decade of progress and what's to come, Coaching: An International Journal of Theory, Research and Practice, 4:2, 70-88, Available at: https://doi.org/10.1080/17521882.2011.596484 Theeboom, T., Beersma, B., & van Vianen, A. E. (2014). Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an organizational context. The Journal of Positive Psychology, 9(1), 1–18. Available at: https://doi.org/10.1080/17439760.2013.837499 Tobias, L.L. (1996). Coaching executives. Consulting Psychology Journal: Practice and Research, 48(2), 87_95. Whitmore, J. (2005). Coaching. El método para mejorar el rendimiento de las personas. Los principios y la práctica del coaching y del liderazgo. Barcelona: Paidós. Zeus, P. and Skiffington S. (2002). Guía completa del coaching en el trabajo. Madrid: Mcgraw-Hill. World Economic Forum (2017). The Global Competitiveness Report 2017–2018. [online] Available at: https://coachfederation.org/research/global-coaching-study. World Economic Forum (2016). The Future of Jobs. [online] Available at: http://reports.weforum.org/future-of-jobs-2016/ https://revistas.qlu.ac.pa/index.php/latitude/article/download/99/173 info:eu-repo/semantics/article http://purl.org/coar/resource_type/c_6501 http://purl.org/redcol/resource_type/ARTREF info:eu-repo/semantics/publishedVersion http://purl.org/coar/version/c_970fb48d4fbd8a85 info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 Text Publication |
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QUALITY LEADERSHIP UNIVERSITY |
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https://nuevo.metarevistas.org/QUALITYLEADERSHIPUNIVERSITY/logo.png |
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Panamá |
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Latitude |
| title |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá |
| spellingShingle |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá Alves Ribeiro, Fátima Coaching Liderazgo Cultura de coaching Habilidades blandas Coaching Leadership Coaching culture Soft skills |
| title_short |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá |
| title_full |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá |
| title_fullStr |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá |
| title_full_unstemmed |
Coaching, Liderazgo y Habilidades Blandas en las Empresas en Panamá |
| title_sort |
coaching, liderazgo y habilidades blandas en las empresas en panamá |
| title_eng |
Coaching, Leadership and Soft Skills in Panama Companies |
| description |
La investigación tenía como objetivo analizar el uso del coaching y su relación con el desarrollo del liderazgo y de otras habilidades blandas y describir el estatus del coaching en las empresas en Panamá. Se entrevistaron 20 empresas, 7 multinacionales, 5 regionales y 8 nacionales, de media a grande dimensión, en la ciudad de Panamá, con procesos de coaching en los últimos tres años. La información fue recogida entre marzo y julio de 2018, y la misma fue analizada a través de estadística descriptiva y análisis de contenido. El desarrollo del liderazgo y de la comunicación fueron simultáneamente las motivaciones y los beneficios percibidos más mencionados por las empresas para implementar procesos de coaching. Los procesos efectuados por coaches externos derivan mayoritariamente de necesidades puntales y enfocan en niveles gerenciales y directivos. Cerca de un tercio de las empresas consideró tener una cultura de coaching. La mayoría de las empresas no consideró aplicar instrumentos para medición de los beneficios. La investigación aportó conocimiento sobre la utilización del coaching en las empresas en Panamá, principales motivaciones y beneficios percibidos a nivel de desarrollo del liderazgo, competencias y habilidades blandas.
|
| description_eng |
The general objective of this study was to analyze the coaching and its relationship to leadership and development of soft skills, as well as to describe the status of coaching in companies in Panama. 20 companies, 7 multinationals, 5 regional and 8 national companies were interviewed, from medium to large size companies, in Panama City, with coaching processes in the last three years. The information was collected between March and July 2018, and was analyzed through descriptive statistics and content analysis. Leadership development and communication improvement were simultaneously the motivations and perceived benefits most mentioned by companies to implement coaching processes. The processes carried out by external coaches derive mostly from specific needs and focus on management levels. About a third of companies considered having a coaching culture. Most companies did not consider applying specific tools for measuring benefits. The research provided knowledge about the use of coaching in companies in Panama, main motivations, and perceived benefits connected with leadership and soft skills development.
|
| author |
Alves Ribeiro, Fátima |
| author_facet |
Alves Ribeiro, Fátima |
| topicspa_str_mv |
Coaching Liderazgo Cultura de coaching Habilidades blandas |
| topic |
Coaching Liderazgo Cultura de coaching Habilidades blandas Coaching Leadership Coaching culture Soft skills |
| topic_facet |
Coaching Liderazgo Cultura de coaching Habilidades blandas Coaching Leadership Coaching culture Soft skills |
| citationvolume |
2 |
| citationissue |
13 |
| citationedition |
Núm. 13 , Año 2020 : Latitude: Multidisciplinary Research Journal |
| publisher |
QLU |
| ispartofjournal |
Latitude |
| source |
https://revistas.qlu.ac.pa/index.php/latitude/article/view/99 |
| language |
spa |
| format |
Article |
| rights |
https://creativecommons.org/licenses/by-nc-sa/4.0/deed.es Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0. info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 |
| references |
Baptista, D. and Flores-Lima, R. (2016). Capacitación y Reclutamiento de Personal en los establecimientos de Panamá. BID Banco Interamericano de Desarrollo Boyatzis, R.E., Smith, M.L., Van Oosten, E. & Woolford, L., (2013), ‘Developing resonant leaders through emotional intelligence, vision and coaching’, Organizational Dynamics 42(1), 17–24. [online] Available at: https://doi.org/10.1016/j.orgdyn.2012.12.003 Cardon, A. (2011). Coaching de Equipos. Barcelona: Gestion 2000. Cox, E.; Bachkirova, T. and Clutterbuck, D. (2014). The Complete Handbook of Coaching. 2nd ed. London: Sage Publications. David Megginson, David Clutterbuck, (2006), Creating a coaching culture, Industrial and Commercial Training, Vol. 38 Issue: 5, pp.232-237, Available at: https://doi.org/10.1108/00197850610677670 Deloitte (2017). 2017 Deloitte Global Human Capital Trends. [online] Available at: https://www2.deloitte.com/am/en/pages/human-capital/articles/introduction-human-capital-trends-2017.html. Diedrich, R.C. (1996). An interactive approach to executive coaching. Consulting Psychology Journal: Practice & Research, 48(2), 61–66. [online] Available at: https://doi.org/10.1037/1061-4087.48.2.61 Dippenaar, M. & Schaap, P., (2017), ‘The impact of coaching on the emotional and social intelligence competencies of leaders’, South African Journal of Economic and Management Sciences 20(1), a1460. Available at: https://sajems.org/index.php/sajems/article/view/1460 Doyle, A. (2018). Here is a Look at the Most Important Soft Skills That Employers Seek. [online] The Balance Careers. Available at: https://www.thebalance.com/top-soft-skills-2063721. FYI. For your improvement. (2014). 6th ed. Korn Ferry. Goldsmith, M., Greenberg, C., Robertson, A. and Hu-Chan, M. (2003). Global Leadership. The Next Generation. New Jersey: Pearson Education Inc. ICF International Coach Federation and HCI Human Capital Institute (2014). Building a coaching culture. [online] Available at: https://coachfederation.org/research/building-a-coaching-culture. Icf-es.com. (n.d). Definición del coaching según ICF. [online] Available at: https://www.icf-es.com/mwsicf/sobreicf/definicion-coaching-icf-espana. International Coach Federation and PricewaterhouseCoopers LLP (2017). ICF - Consumer Awareness Study. [online] Available at: https://coachfederation.org/research/consumer-awareness-study . ICF International Coach Federation and PricewaterhouseCoopers LLP (2016). ICF Global Coaching Study. [online] Available at: https://coachfederation.org/research/global-coaching-study. Flores, M. and Melguizo, A. (2018). América Latina tiene la mayor brecha de habilidades del mundo. A continuación, te mostramos cómo arreglarlo. [online] Foro Económico Mundial. Available at: https://es.weforum.org/agenda/2018/03/america-latina-tiene-la-mayor-brecha-de-habilidades-del-mundo-a-continuacion-te-mostramos-como-arreglarlo . Grant, A.M, O’Connor, S.A. (2018). Broadening and building solution-focused coaching: feeling good is not enough, Coaching: An International Journal of Theory, Research and Practice. Available at: https://doi.org/10.1080/17521882.2018.1489868 Grant, A.M. (2014). The Efficacy of Executive Coaching in Times of Organizational Change, Journal of Change Management, 14:2, 258-280, DOI: 10.1080/14697017.2013.805159 Available at: https://doi.org/10.1080/14697017.2013.805159 Grant, A. M., Cavanagh, M. J., & Parker, H. M. (2010). The State of Play in Coaching Today: A Comprehensive Review of the Field International Review of Industrial and Organizational Psychology 2010 (pp. 125–167). Wiley-Blackwell. Grant, A.M., Curtayne, L. and Burton, G. (2009). Executive coaching enhances goal attainment, resilience and workplace well-being: a randomised controlled study. The Journal of Positive Psychology Vol. 4, No. 5, September 2009, 396–407. Coaching Psychology Unit, School of Psychology, University of Sydney, Sydney, NSW, Australia Goldsmith, M. (2009). Executive coaching: a real-world perspective from a real-life coaching practitioner. International Coaching Psychology Review, 4(1), 22–24. Kiel, F., Rimmer, E., Williams, K., & Doyle, M. (1996). Coaching at the top. Consulting Psychology Journal: Practice & Research, 48(2), 67–77. [online] Available at: https://doi.org/10.1037/1061-4087.48.2.67 Jones, R.J., Woods, S.A. & Guillaume, Y.R.F., 2016, ‘The effectiveness of workplace coaching: A meta-analysis of learning and performance outcomes from coaching’, Journal of Occupational and Organizational Psychology 89(2), 249–277. [online] Available at: https:// doi.org/10.1111/joop.12119 ManpowerGroup. (2018). Robots Need Not Apply: Human Solutions in the Skills Revolution - ManpowerGroup. [online] Available at: http://www.manpowergroup.co.uk/the-word-on-work/skills-revolution-human-solutions/. McAlpin, K. (n.d.). Return on investment - Performance Coaching. [online] Performance Coaching. Available at: https://www.performancecoachinginternational.com/return-on-investment/. Passmore, J., Fillery-Travis, A (2011) A critical review of executive coaching research: a decade of progress and what's to come, Coaching: An International Journal of Theory, Research and Practice, 4:2, 70-88, Available at: https://doi.org/10.1080/17521882.2011.596484 Theeboom, T., Beersma, B., & van Vianen, A. E. (2014). Does coaching work? A meta-analysis on the effects of coaching on individual level outcomes in an organizational context. The Journal of Positive Psychology, 9(1), 1–18. Available at: https://doi.org/10.1080/17439760.2013.837499 Tobias, L.L. (1996). Coaching executives. Consulting Psychology Journal: Practice and Research, 48(2), 87_95. Whitmore, J. (2005). Coaching. El método para mejorar el rendimiento de las personas. Los principios y la práctica del coaching y del liderazgo. Barcelona: Paidós. Zeus, P. and Skiffington S. (2002). Guía completa del coaching en el trabajo. Madrid: Mcgraw-Hill. World Economic Forum (2017). The Global Competitiveness Report 2017–2018. [online] Available at: https://coachfederation.org/research/global-coaching-study. World Economic Forum (2016). The Future of Jobs. [online] Available at: http://reports.weforum.org/future-of-jobs-2016/ |
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